17 Sep, 2002
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Updating / patching Office XP to service pack 1, 2 and 3 (sp1, sp2 and sp3 respectively)

So you have Office XP, but can­not get it to update from Microsoft's Office Update web­site? Here are some ways to patch­ing MS Office in such a way that it accepts all cur­rently released updates as well.

So you have Office XP, but can­not get it to update from Microsoft's Office Update web­site? Here are some ways to patch­ing MS Office in such a way that it accepts all cur­rently released updates as well.

 

SECTION A. IF YOU ALREADY HAVE SERVICE PACK 1 INSTALLED

Impor­tant: Before you move on with this step, check the ver­sion of your MS Office. To do this, open MS Word for exam­ple and then, HELP | About Microsoft Word. If the ver­sion num­ber includes "SP-1" at the end, then fol­low with these steps, oth­er­wise, first install SP-1 first, as detailed in Sec­tion B below, and then come back to this sec­tion to upgrade to SP-2.

Assum­ing you have SP-1 already, fol­low these steps:

  1. STEP 1 — Cre­ate an Admin­is­tra­tive Instal­la­tion Point

    • To cre­ate an Admin­is­tra­tive Instal­la­tion Point, Office XP CD 1 is required. Insert your Office XP CD 1 into the CD-ROM drive.
    • From a Com­mand Prompt, or in the START –> RUN dia­log box, type the fol­low­ing and click OK (or hit the Enter key).
      x:setup.exe /a

      Where X rep­re­sents the let­ter of the CD-ROM drive:

    • The Office XP Admin­is­tra­tive Setup will run, and the Admin­is­tra­tive Instal­la­tion win­dow will appear. Type in your detals — com­pany name, and prod­uct key — etc. Leave the install loca­tion, c:Office as it is:

      Office Administrative Setup looks like this

      After enter­ing the infor­ma­tion, click Next, and allow the instal­la­tion to com­plete. It will take sev­eral min­utes for the entire con­tents of CD 1 are extracted into the c:Office folder.

  2. STEP 2 — Down­load Ser­vice Pack 2

    Down­load the file Oxpsp2a.exe. Alter­na­tively, visit
    this page.

  3. STEP 3 — Extract Ser­vice Pack 2 Admin­is­tra­tive Update

    Type c:Office as the des­ti­na­tion path to extract. Click OK. Shown below:

    Extracting the Office Administrative update

  4. STEP 4 — Update the Admin­is­tra­tive Instal­la­tion Point

    The folder c:Office now con­tains the Admin­is­tra­tive Instal­la­tion Point and the Ser­vice Pack 2 Admin­is­tra­tive Patch files.

    We now need to inte­grate these Ser­vice Pack 2 Admin­is­tra­tive Patch files into the "Admin­is­tra­tive Instal­la­tion Point."

    NOTE: STEP 4 updates the files in the Admin­is­tra­tive Instal­la­tion Point only. The cur­rently installed Office XP will not be updated until STEP 5.

    • Select and copy the fol­low­ing text:

    • Open the Run Dia­log from the START Menu, or open a Com­mand Prompt and paste the above text, and press Enter (to run the command).

      The Office XP Setup win­dow will appear. The Admin­is­tra­tive Instal­la­tion Point will take sev­eral min­utes to update.

    • To update the Admin­is­tra­tive Install
      Point's Office Web Com­po­nents, select and copy this addi­tional text:

    • Open the Run Dia­log from the START Menu, or open a Com­mand Prompt and paste the above text, and press Enter (to run the command).

      The Office Web Com­po­nents setup win­dow will appear, and the Admin­is­tra­tive Instal­la­tion Point will auto­mat­i­cally be updated. This will take a minute or two.

    • The Admin­is­tra­tive Install Point is now updated with an inte­grated SP 2. To ver­ify that the Instal­la­tion Point has been updated, open thec:Office folder and con­firm the size and mod­i­fi­ca­tion data of The files PROPLUS.MSI and OWC10.MSI should dis­play the day on which they were updated with Ser­vice Pack. E.g.,

      Successfully integrated administration point

  5. STEP 5 — Per­form Detect & Repair from within the Admin­is­tra­tive Instal­la­tion Point

    The folder c:Office now con­tains the Admin­is­tra­tive Instal­la­tion Point and the Ser­vice Pack 2 Admin­is­tra­tive Patch files.

    This step will update the cur­rently
    installed Office XP to Ser­vice Pack 2.

    • Select and copy the fol­low­ing text:

    • Open the Run Dia­log from the START
      Menu, or open a Com­mand Prompt, and run the above command.

      The Office XP Setup win­dow will appear. Setup will now scan the
      com­puter and update all Office XP files to Ser­vice Pack 2. This will take sev­eral minutes.

    • To update the Office Web Com­po­nents, select and copy the fol­low­ing text:

    • Open the Run Dia­log from the START menu, or open a Com­mand Prompt, and run the above command.

      The Office XP Setup win­dow will appear. Setup will now scan the
      com­puter and update all Office Web Com­po­nents to Ser­vice Pack 2. This will take a few minutes.

    • To ver­ify if Ser­vice Pack 2 is
      installed, Open Microsoft Word (or any other
      Office Appli­ca­tion) and from the HELP menu, select About
      Microsoft Word. The top line of the win­dow should
      read as:

      Microsoft Word 2002 (10.4219.4219) SP-2

      Microsoft Word is now updated to Service Pack 2

Con­grat­u­la­tions! Office XP has now been updated to Ser­vice Pack 2!

IMPORTANT NOTE! — 
The folder c:office should not be deleted! It will be required for any future Office Setup or Detect & Repair oper­a­tions in the future!

 

SECTION B. IF YOU DON'T HAVE SERVICE PACK 1 INSTALLED, FIRST FOLLOW THE INSTRUCTIONS BELOW, THEN FOLLOW THE INSTRUCTIONS ABOVE

(note: After
apply­ing this update fix, the MS Office Update web­site may
incor­rectly show the update as not installed. The best way to get Office
Update to rec­og­nize SP1 is to then down­load and install SP1 through the
Office Update web­site. After the down­load is com­plete it will install in
only a few sec­onds. Office Update will now rec­og­nize that SP1 has been
installed, and will allow the instal­la­tion of newer
patches.)

SUMMARY

This arti­cle pro­vides an alter­na­tive
method of updat­ing Office XP when the typ­i­cal Office Update meth­ods fail,
result­ing in the fol­low­ing error:

Error 1328.

This alter­na­tive method only works with the
Enterprise/Corporate edi­tion of Office XP.

The user may have either used the Office
Update Web­site or down­loaded the oxpsp1.exe file to the local
com­puter. Both meth­ods will report the same error.

A typ­i­cal error mes­sage when attempt­ing to
update to Ser­vice Pack 1 is:

Prod­uct: Microsoft Office XP Pro­fes­sional with Front­Page
 – Error 1328. Error apply­ing patch to file
c:Config.MsiPT190.tmp. It has prob­a­bly been updated
by other means, and can no longer be mod­i­fied by this
patch. For more infor­ma­tion con­tact your patch ven­dor.
Sys­tem Error: –1072807676

For more infor­ma­tion, see Help and Sup­port Cen­ter at
http://go.microsoft.com/fwlink/events.asp.

This error has been found to occur when the
fol­low­ing soft­ware are installed:

  •  Win­dows XP Pro Cor­po­rate
    and Office XP Pro with Front­Page
  •  Eng­lish ver­sion of Office and
    win­dows

The error may also occur with other flavours
of Win­dows, Win­dows XP and Office XP.

Addi­tion­ally, the user will find that the
trou­bleshoot­ing pro­ce­dures out­lined in the arti­cle OFFXP: Office Stops Dur­ing Setup: Trou­bleshoot­ing Steps on
Win­dows XP (Q309191) will not resolve the prob­lem. Microsoft
rec­om­mended pro­ce­dures, such as scan­ning the disk for errors, installing
in safe mode, or run­ning a "flat­file" instal­la­tion, will not be
successful.


DISCLAIMER

This method of updat­ing Office XP has been tested and shown to work.
How­ever, / can
make no war­ranty about the effec­tive­ness of this workaround. You fol­low
these instruc­tions at your OWN RISK.

RES­o­lU­TION

The fol­low­ing pro­ce­dure
is based on two arti­cles from Microsoft's website:

Office Resource Kit: Ser­vice Pack 1
Office Resource Kit: Cre­at­ing and Admin­is­tra­tive
Instal­la­tion Point

Any­way, let's get down to it:

STEP 1 — Cre­ate an
Admin­is­tra­tive Instal­la­tion Point

To cre­ate an
Admin­is­tra­tive Instal­la­tion Point, Office XP CD 1 is
required.

  • Insert
    Office XP CD 1 into the CD-ROM drive.
  • From a
    Com­mand Prompt or from the Run Dia­log type the fol­low­ing and click OK
    (or hit the Enter key). See exam­ple 1

    • Where X
    rep­re­sents the let­ter of the CD-ROM drive:

    x:setup.exe /a

  • Office XP Admin­is­tra­tive Setup
    will run, and the Admin­is­tra­tive Instal­la­tion win­dow will appear. Type
    in your com­pany name, and prod­uct key.
    Leave the install loca­tion,
    c:Office as it is. see
    exam­ple 2

    After enter­ing
    the infor­ma­tion, click Next, and allow the instal­la­tion to com­plete.
    It will take sev­eral min­utes for the entire con­tents of CD 1 are
    extracted into the c:Office folder.

 

 

 

STEP 2 — Down­load Ser­vice Pack 1
Admin­is­tra­tive Update

Down­load the file Oxpsp1a.exe. Alter­na­tively, visit this page.

STEP 3 — Extract Ser­vice Pack 1
Admin­is­tra­tive Update

Type c:Office as the
des­ti­na­tion path to extract. Click OK. Shown below:

 

STEP 4 — Update the Admin­is­tra­tive
Instal­la­tion Point

The folder c:Office now con­tains the Admin­is­tra­tive Instal­la­tion Point and the
Ser­vice Pack 1 Admin­is­tra­tive Patch files.

This step causes the Ser­vice Pack 1
Admin­is­tra­tive Patch files to be inte­grated into the Admin­is­tra­tive
Instal­la­tion Point.

NOTE: STEP 4 updates the files in the
Admin­is­tra­tive Instal­la­tion Point only. The cur­rently installed Office
XP will not be updated until STEP 5.

Fol­low this
procedure:

  1. Select and copy the fol­low­ing
    text:

  1. Open the Run Dia­log from the Start Menu,
    or open a Com­mand Prompt.
  2. Paste the text (right-click and select
    paste) into the file­name area of the Run Dia­log, and click OK
    or press Enter.

    The Office XP Setup win­dow will appear. The
    Admin­is­tra­tive Instal­la­tion Point will take sev­eral min­utes to
    update.

  3. To update the Admin­is­tra­tive Install
    Point's Office Web Com­po­nents, select and copy this addi­tional
    text:

  1. Open the Run Dia­log from the Start Menu,
    or open a Com­mand Prompt.
  2. Paste the text (right-click and select
    paste) into the file­name area of the Run Dia­log, and click OK
    or press Enter.

    The Office Web Com­po­nents setup win­dow will
    appear, and the Admin­is­tra­tive Instal­la­tion Point will auto­mat­i­cally
    be updated. This will take a minute or two.

  3. The Admin­is­tra­tive Install Point is now
    updated with an inte­grated SP 1. To ver­ify that the Instal­la­tion Point
    has been updated, fol­low these steps:
    1. Using Win­dows Explorer, open
      the c:Office
      folder.
    2. Under the View menu, select Details.
      This will show the size and mod­i­fi­ca­tion date of each file in the
      folder.
    3. The files PROPLUS.MSI and OWC10.MSI should
      dis­play the day on which they were updated with Ser­vice Pack 1.
width=488 border="0" />

 

STEP 5 — Per­form Detect & Repair from
within the Admin­is­tra­tive Instal­la­tion Point

This step will update the cur­rently
installed Office XP to Ser­vice Pack 1.

To update the cur­rently installed Office XP
to Ser­vice Pack 1, per­form the fol­low­ing steps:

  1. Select and copy the fol­low­ing
    text:
  2. Open the Run Dia­log from the Start Menu,
    or open a Com­mand Prompt.
  3. Paste the text (right-click and select
    paste) into the file­name area of the Run Dia­log, and click OK
    or press Enter.

    The Office XP Setup win­dow will appear. Setup
    will now scan the com­puter and update all Office XP files to Ser­vice
    Pack 1. This will take sev­eral minutes.

  4. To update the Office Web Com­po­nents, select and copy the fol­low­ing
    text:

  5. Open the Run Dia­log from the Start Menu,
    or open a Com­mand Prompt.
  6. Paste the text (right-click and select
    paste) into the file­name area of the Run Dia­log, and click OK
    or press Enter.

    The Office XP Setup win­dow will appear. Setup
    will now scan the com­puter and update all Office Web Com­po­nents to
    Ser­vice Pack 1. This will take a few minutes.

  7. To ver­ify if Ser­vice Pack 1 is installed
    fol­low these steps:

    1. Open Microsoft Word (or any other
      Office Application).
    2. From the Help menu, select About
      Microsoft Word.
    3. The top line of the win­dow should read
      as:
      Microsoft Word 2002
      (10.3416.3501) SP-1
width=450 border="0" />

Office XP has now been updated
to Ser­vice Pack 1.

The folder c:office should not be
deleted. The folder c:office will be required
for any future Office Setup or Detect & Repair
operation.

TOPICS

  • Kent

    Could I get a copy of the 762 words which ref­er­ence Office XP SP 1? Your page has the following:

    SECTION B. IF YOU DON'T HAVE SERVICE PACK 1 INSTALLED, FIRST FOLLOW THE INSTRUCTIONS BELOW, THEN FOLLOW THE INSTRUCTIONS ABOVE

    (762 words)

    Noth­ing more.

    Thanks, KF

  • jon

    What hap­pened to sec­tion B ??

  • DENIS

    Could I get a copy of the 762 words which ref­er­ence Office XP SP 1?

  • / snip­tools

    Check now…the SP-1 instruc­tions are above.

  • Wil­fredo G. Payuyo

    Dear Sir,
    Hello & good day. First of all, thanks a lot for your tips. I was able to update/patch my Office XP with SP-2. At present, SP-3 is now avail­able how­ever updat­ing my Office XP at Microsoft's Office Update, instal­la­tion is unsuc­cess­ful. Can you again pro­vide the detailed instruc­tions on how to update my Office XP with Ser­vice Pack 3?
    Thanks and regards.
    Wil­fredo G. Payuyo

  • GM

    I'm inter­ested in see­ing how to do it too but I must warn users not to install SP-3. It is a very buggy update. Read up on MS website.

  • Lance

    I was able to install the SP 3 update, by dump­ing out the admin­is­tra­tive file "OfficeXpSp3-kb832671-fullfile-enu.exe" when that dumps out to a folder of your choos­ing there is an ini file in there, change the sec­tion in that file that indi­cates if it's an admin­is­tra­tive install. The sec­tion IsNormalUpdate=0 it defaults to a 1, then run the ohotfix.exe and tell it where your admin­is­tra­tive install point is (or you can tell it where it's at in the ini file) You can get a list of the com­mand line options for dump­ing out that file but the option you are going to want is the /c. Worked like a charm for me.

  • blog­ger

    Thanks a bunch Lance. Can you pro­vide slightly more detailed instructions?

  • Lance

    1. Down­load SP3 for office http://download.microsoft.com/download/2/5/7/25750DD8-E66E-4099-95B4-216C0542D2F1/officexp-kb833858-fullfile-enu.exe
    2. Extract SP3, start run browse to folder you down­loaded sp3 dou­ble click on officexp-kb833858-fullfile-enu.exe
    3. You should be back at the run win­dow, right after the .exe hit a space then /c exam­ple c:\download\officexp-kb833858-fullfile-enu.exe /c
    4. You should get a license agree­ment win­dow then a win­dow ask­ing where do you want to put the files
    5. Once the files are extracted browse out to the folder sp3 was extracted and open up ohotfix.ini and edit it. Change the IsNormalUpdate=1 to IsNormalUpdate=0 this indi­cates that it's and admin­is­tra­tive update.
    6. You can change the Admin­Path= to point to your admin share point or leave it blank, if you leave it blank you will get prompted for the files you want to update.
    7. What I did was this AdminPath=\\server\share\office\pro.msi
    8. Save and close the file
    9. Dou­ble click on ohotfix.exe it will begin updat­ing Office XP to SP3
    10. You are not done yet now you must update the Office Web Com­po­nents to SP3 go back into that ohotfix.ini file and change the Admin­Path=
    11. Here is what I did AdminPath=\\server\share\office\owc10.msi
    12. Save and close the file, run ohotfix.exe, now you will see that it says updat­ing office web com­po­nents.
    13. Impor­tant you must update both PRO.MSI and OWC10.MSI

  • Lance

    I for­got to add the part where you update the clients, what I did was just cre­ate to .bat files run1st.bat and run2nd.bat and put the fol­low­ing line in the run1st.bat "start msiexec /i \\server\share\Office\PRO.MSI REINSTALL=ALL REINSTALLMODE=vomu" just remove the "" from the line. Then in the run2nd.bat I put "start msiexec /i \\server\share\Office\OWC10.MSI REINSTALL=ALL REINSTALLMODE=vomu" remove the "" from that one as well. I hope this helps out any­one that has questions.

  • Nic

    Hi,

    found this really use­ful and I am upto sp2. I need to install crit­i­cal updates for Out­look 2002 sp2.
    Out­look crashes and Microsoft sug­gests I install the crit­i­cal updates, I tried this and the auto update picks up that office is set as an admin­is­tra­tor, how can I down­load and update?

    Nic

  • Nic

    I found that you donot have to cre­ate a sec­ond admin point or do you have to type a prod­uct key at any time.

    Cre­ate x:\setup.exe /a with office disc press enter at prod­uct key then install sp1 — you can install sp2 over sp1 with­out doing another /a

    Has any­one notice that.

    My ear­lier ques­tion was resolved by sign­ing in as admin­is­tra­tor then vis­it­ing the Microsoft web site.

  • Anitha

    I want to get the ser­vice pack 3 in my VBA code,
    can you help me how i can do this in VBA code to get the ser­vice pack name or ver­sion
    Thanks

  • mich9l6ngelo

    You can get Office XP SP3 admin­is­tra­tive update from fol­low­ing pages along with descrip­tion on how to install it. SP3 includes SP1 and SP2.

    http://support.microsoft.com/default.aspx&kbid=832671

    http://www.microsoft.com/office/ork/updates/xp/oxpsp3a.htm

  • Azhar

    I have installed MS Office XP 2002 after installed I received this two error msg:

    1) 16 Bit Error Insuf­fi­cient Mem­ory.
    2) Error 0×780070057 one or more para­me­ter are not valid.

    Could you advise me what is the res­o­lu­tion for these 2 error msg.

    Rgds
    Azhar

  • Mkb633

    I am hav­ing a prob­lem chang­ing the path to the Office XP admin­is­tra­tive install point after Office XP is installed. Does any­one know where this info is stored\ where Office goes to get this info. Does Office have to be rein­stalled or can the path to the install point be updated somewhere.

  • Andros

    Hi, my com­puter crashed recently, and i had saved every­thing, after it put it back to the "sale ver­sion" that i got from the store, i updated to SP2, and now i can't use Win­dows Update, It tells me that, Win­dows could not acti­vated and that i have to do it Man­u­ally, i have done so, but seems after say­ing this one the screen "Check­ing for the lat­est ver­sion of the Win­dows Update soft­ware…" is justs stops, and doesn't load, and my inter­net con­nec­tion is fine, so any idea how to get the Win­dows Update pro­gram back and running?

    thanks

  • Chris

    I'm at the end of my rope. The lat­est and great­est from this Insp­iron 9100 and Office XP Pro I sug­gests that my "pro.msi" file(s) are miss­ing and I can't access PPT. Word, Access & Excel are fine. Just PPT. Any sug­ges­tions would be greatly appreciated!

  • Fred

    I am hav­ing a prob­lem slip­stream­ing office xp pro w/sp3. I can't seem to past the first step. after the com­mand <E:\setup.exe /a> I get a mes­sage that office xp has been installed suc­cess­fully and I am at a stand­still I can't seem to get to the next step. Any ideas?

  • Casco

    I have down­loaded WMP 10 and want to install it but I get the answer from Win Media Tech­nolo­gies that this ver­sion is not com­pat­i­ble with the actual Win­dows ver­sion. Thus I am unable to start the media player. Is ther any­one on the net read­ing this that can help me and explain what I should do make things work together.
    Look­ing for­word to an answer
    PS Win­wows Media player has always worked per­fect before.DS

  • http://no fer­die

    blblablabla

  • Tom

    I have tried to install SP3 but now I can not use Xcel. Word is fine but every time I try to open Excel my com­puter tries to install the upgrade wich can not find the "Pro.MSI" on my office XP disk
    I can not just go back and delete the lat­est upgrade because it will not let me. Any ideas please help

    Tom

  • danny

    I found that you donot have to cre­ate a sec­ond admin point or do you have to type a prod­uct key at any time.

  • jeff

    I have the same exact prob­lem as Tom (jan­u­ary 3, 2006) Has any­one fig­ured this out, because it is now May 3, 2007

  • Dave

    Hi, I'm hav­ing the same exact prob­lem as Jeff and Tom — an unsuc­cess­ful SP3 update and now I can't open Excel (but Word is fine). Any help would be appreciated!

  • shri

    Hi:
    I am hav­ing major problems…I rein­stalled xp1 and have no ms office on my pc,now I tried to rein­stall office have errors cause I gotta use sp2.The prob­lem is sp2 have prob­lems updat­ing.
    Thanks for anyhelp

  • Cheri Galan

    My boss's Microsoft Office will not open any documents…it keeps ask­ing for the "prod­uct key num­ber", we do not have the disk or any of the doc­u­ments that came with this sys­tem, is there a way to renew/download the PID?

  • sher

    have win­dows XP SP3, every­things ok but can­not update, always get­ting mes­sage that can't file the file "proplus.msi". when I checked with Microsoft as I did not get the CD with the com­puter, they said after I do a back-up. I had to delete win­dows and re-install. this is so much work, is it pos­si­ble to install only this spe­cific file. Thank you for your help.

  • Dori Janes

    My busi­ness part­ners were look­ing for FL DoR UCT-6 last year and learned about an online plat­form with a search­able forms data­base . If peo­ple are requir­ing FL DoR UCT-6 too , here's https://goo.gl/vZVFJy

  • BURL CHOICE

    Good arti­cle, Thanks!

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