Getting errors with WindowsUpdate?
You receive an installation error on every package downloaded from Windows Update? Here is one workaround (works for friends using Windows 2k as well as XP Home and Pro).
So you receive an installation error on every package downloaded from the Windows Update website? If you experience installation errors while applying the patches, e.g., something on the lines of "Windows Update Error 0x800A138F" or "To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group",
or "This system cannot be patched", then following are some handy instructions to get around the annoyance.
- First, click on START –> RUN –>
regsvr32 iuctl.dll /u
–> OK to un-register the library. - Then, use START –> SEARCH to search for Files and Folders. Type
iuengine.dll, iuctl.dll
into the file search box. - Delete all occurrences of these two files, deleting the ones in
%SystemRoot%System32
(e.g.,c:windowssystem32
) last. - Close all Internet Explorer Windows.
- Use CONTROL PANEL –> INTERNET OPTIONS to delete your Temporary Internet
Files, checking Delete all offline content, and pressing OK - Press the Clear History button and YES to confirm the deletion.
- On the Security tab, select Trusted Sites. Set the security to Low and
Apply the change. - Press the Sites button.
- Uncheck Require server verification. Type http://*.windowsupdate.microsoft.com. Press Add and OK.
- Press OK to close the Internet Options dialog.
- Use My Computer / Tools / Folder Option / View to check show hidden files
and folders. - Use Windows Explorer to navigate to
%ProgramFiles%WindowsUpdate
, generally atC:Program FilesWindowsUpdate
. - Delete every file and sub-folder, except the V4 sub-folder.
- Expand the V4 sub-folder and delete every file and sub-folder except iuhist.xml, which contains your Windows Update installation history.
- Disable any anti-virus, browser accelerators, and download utilities that
might interfere with the native operation of Windows Update. - Try using http://windowsupdate.microsoft.com.
ADDENDUM: 12 November, 2003
A user ("Gul") wrote below in comments about getting the following error while executing Windows Update:
The first thing to do would be to look into your Windows Update log file. It is most likely located at the following location —
C:WindowsWindows Update.log
The most recent log entries will be at the bottom. Look for any Failed update entries and you will see an error code next to it. The most likely entry you will see is:
Error IUENGINE Determining machine configuration (Error 0x8007007E: The specified module could not be found.)
Without getting too convoluted, following are two main reasons this could be happening:
- Have you installed the MS XML Parser (MSXML) version 3.0 — SP3? There's a known bug in there that may be causing it.
- Secondly, it can also be caused by missing or corrupt dynamic link
library (.DLL) files — CABINET.DLL and URLMON.DLL.
Here's how to try and fix the 0x8007007E problem with Windows Update (for Windows XP) —
STEP 1: There are many applications that ship with MSXML 3.0. Uninstalling any one of those applications on a Windows XP system could potentially unregister the MSXML 3.0 assembly files (msxml3.dll
and msxml3r.dll
). We should only have to register just the one file. To Do This:
- Click Start menu, and then click the Run icon.
- In the small box that Opens, type the three letters: cmd then click the OK button.
- In the command prompt window that just opened (a black background and white text), type the following commands, pressing the ENTER key on your keyboard afterwards:
regsvr32 msxml3.dllregsvr32 wuaueng.dll
- Reboot and try and Microsoft Windows Update again.
If Windows Update still gives an error, only then try Step 2:
STEP 2: We will need to reinstall the latest Microsoft XML Parser (MSXML) version 3.0 SP4. First, download it from here:
Some notes:
- You will need to reinstall MSXML 3.0 SP4 if you upgraded to Windows XP from a computer running Windows 98, Windows ME, Windows NT 4.0.
- Windows 2003 server ships with version 3.0 — SP4 and so you do not need to install it.
- Occasionally, setup may need to reboot the computer but fails to inform the user. Therefore reboot your machine just in case.
- To install a localized (e.g. English) version of MSXML 3.0 SP4 on a system different from the previously installed version/locale (e.g. French) of MSXML 3.0 SP4, then unregister the existing installation package by executing the following command in a Command Prompt window:
msiexec /qn /x {45534579-B75B-4A42-953B-2EF8E1DEB4F3}
Then, install the new localized version of MSXML 3.0 SP4.
- Reboot, and try Windows Update again.
If you still see errors with Windows Update, only then move on to Step 3:
STEP 3: Windows XP comes with a nifty tool called System File Checker (SFC). It scans and verifies the versions of all protected system files after you restart your computer. However it can sometimes miss a problem, so we can run the tool now to replace CABINET.DLL and URLMON.DLL if there is a problem with them. To do this:
- Open up DOS prompt, and execute the following command:
SFC /scannow
- Click OK
- You must be logged on as a member of the Administrators group to run SFC, and you may need your Windows XP CD during this procedure if SFC needs to get an original file. Please remember that Windows XP can have multiple instances of a .DLL file and remember which version is for which program.
Assuming, you know what you are doing, here is some info that help you:
Value Name: SFCShowProgress
Data Type: REG_DWORD (DWORD Value)
Value Data: (0 = disabled, 1 = enabled)
I am pretty sure your problem should have been solved at at least one of the steps above, but please let me know if it doesn't!
Thanks, Thanks, Thanks !!!!!!!
About one week to find the good info to correct my problem "administrators only .…" on w2k.
Bye.
My problem was that my system date was wrong.
It was set to 2002 instead of 2003.
I fix it to the correct date and time and it worked fine…
Hi
I am not able to log onto microsoft windows update site. My desktop crashes as the page loads and then freezes. As well as I am not able to log onto hotmail ( on internet explorer and netscape) nor MSN chat.
In my windows update log it states as follows:
2003-11-11 09:18:50 14:18:50 Error IUENGINE Library download error and timed out (45085 ms). Will not retry. (Error 0x80072EE2)
Can someone help me please?
Hi Gul, that is also a common error. Guess you must have MSXML 3.0 installed? It messes up a few files.
I have added some suggested work-arounds to my notes above. Please check under the section "ADDENDUM" which I added today (12 Nov 2003).
Let me know if this helps.
This surely solved the problem for me! Thanks!
Hi there,
I had reported to earlier about how I am not able to load microsoft windows update nor be able to log into msn messenger/go on hotmail.com either.
I have tried doing the following you suggested.
I have windows 98 operating system. I have not ever downloaded MSXML 3.0. Although what I did try doing was install 2.0 version of it after reading your comments. It says the specified service already exists.
Also I tried installing the file CABINET.DLL cause you said it maybe currupted. I have not been able to find that file online. But the other file URLMON.DLL i was able to download. If you can guide me into solving this problem i'd appreciate it!
This error code is not happening in safe mode. I have updated the computer to the most current state using safe mode. I have googled this error code and there are steps to fix the problem. http://www.updatexp.com/0x800A138F.html http://verisign.netscape.com/advisor/ms40.html this web site says that my ssdl is working correctly. There are knowledge base articles about this code. Many of them are reinstalling dll that are associated with internet explorer. The problem is related to logging into a secure web site. My hot mail does not work. My pay pal does not work. I have paid Microsoft to fix the problem. Support case number SRX 0312 0360 4344. One thing that Dell suggested was to install Opera and or Netscape Navigator. This I have done also. Still no secure web sites come up. https://www.microsoft.com does not work can not locate internet server or proxy server. If the web site had no s in the http then it work fine
HELP ME!! This is my wife’s computer. When she is happy I am happy.
612 812 1052 cell
612 824 3641 home please call an time day or night.
Great tips. I'll link to them on my web site computergripes.com where I have some gripes on WU.
You'z guys are Windows gods! (small 'g') I could not get my Win98SE past the "Administrators Only" roadblock to scan and fetch updates I need. I looked in the MS not-Knowledge Base, fiddled with ZoneAlarm, uninstalled ZoneAlarm, and even re-installed iectl.cab per MS suggestion, which was part of the problem. Since Windows Update works fine now, do I really need iectl.cab back?
Hi Michael,
Glad it works for you! I am not sure about the iectl.cab issue, been a while since I used Win 98, but see if you can do without it and if everything seems fine and dandy after a month or so, well its bye bye iectl.cab! (I'd keep it in my system with a new name though, you never know)
Shanx
In my case it was the following registry key
In the registry rename (for example add an _) to the following key:
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/octet-stream
Hi I spent days with Windows Update problems.…..tried EVERYTHING.….and solved it:)
Bin your HOSTS file.…..go to http://everythingisnt.com/hosts.html ..download and it installs for you It works
Regards
Steve..
I have been able to get the XML 3.0 SP4 Parser installed and working under an local Admin account. However, when I logon with another user ID, the application does not detect the XML parser install and wants to install it, also when I attempt to install the application under that ID, it does not install correctly, it seems to me that there is a security issue, However, I have not been able to locate it.
Do you happen to have any suggestions?
Thanks
HI..
i was wondering if anyone could help me out..while surfing the net..when i open around 5 to 6 web pages..i cant close all of them when i want to..its says BPO does not quit..could some one help me pls..with this problem..i have windows 2000 professional edition..loaded on my computer…
Sridhar, what does this have to do with errors on Windows Update? Also, what's a BPO? Please be more informative with your info requests.
In WindowsXP Pro I get a date time error which stops the update downloading.This is happening on a Windows 2000 network.
Any help would be very appreciated. Thank you.
Win98SE, IE6.0SP1, followed easy instructions above and Viola! Now WinUpdate works! Thanks guys.
Hey guys, need help with windows update.
Running XP Pro with SP1. (This also fails on my 98SE PC)
After scanning for updates I get the following error message. "An error occurred while scanning for driver updates. We are not able to display any updated drivers for you system." Tried everything to resolve but no luck. Any ideas???
Thanks
I'm having the same problem as nroupha… I hope to hear from somebody who knows how to resolve this. I'm not really sure how long I've been getting this error. It's not like it stands out on the page.
Hi nroupa, mds,
I do not have access to Windows 98 on hand, but the problems with Windows Update could be several.
Some suggestions:
(1) Do you guys have any firewall installed? Or perhaps some anti-spyware tool that rewrites the HOSTS file to disable access to certain domains? I believe Windows Update is delivered through some Akamai caches ( http://akamai.com ) which may be getting blocked.
(2) Please make sure you have scripting enabled as that is required. In IE, in Tools –> Options, Advanced, put a tick against 'Disable Script Debugging' and remove the tick from 'Display a notification about every script error'.
(3) Are Java and ActiveX installed and enabled?
(4) What are the Update sites that you are trying? Are these enabled in your Security Zones in IE? To add Windows Update to the trusted sites zone, in Tools –> Options –> Security, click the Trusted Sites icon, and then click Sites. Uncheck the "Require server verification" checkbox. Make sure the following URLs are listed in the Web Sites list box:
http://v4.windowsupdate.microsoft.com/en/default.asp
https://v4.windowsupdate.microsoft.com/en/default.asp
Let me know how it goes!
Shanx
I have windows XP and like GUL I have the Error number: 0x80072EE2 when trying to windows update. Please help. I have 2 windows update logs on is Windows Update.log and the other is WindowsUpdate.log. On the WindowsUpdate.log the last transmission reads:
2004-08-19 23:26:55 – 0500 1016 414 Add header for accept-encoding: xpress succeeded
2004-08-19 23:27:55 – 0500 1016 414 Send failed with hr = 80072ee2.
2004-08-19 23:27:55 – 0500 1016 414 SendRequest failed with hr = 80072ee2. Proxy List used: Bypass List used :
2004-08-19 23:27:55 – 0500 1016 414 SyncUpdates: 0x80072ee2
2004-08-19 23:27:55 – 0500 1016 414 PT: Cannot recover from fault, origin=SyncUpdates, hr=0x80072ee2
2004-08-19 23:27:55 – 0500 1016 414 Sync of Updates: 0x80072ee2
2004-08-19 23:27:55 – 0500 1016 414 WU client failed Searching for update with error 0x80072ee2
2004-08-19 23:27:55 – 0500 1016 414 WU client calls back to search call WindowsUpdate with code Call failed and error 0x80072ee2
2004-08-19 23:27:55 – 0500 1016 414 WU client completed and deleted call {E9D353B2-A99A-4F70-84FB-13780E87C0E6}
2004-08-19 23:27:55 – 0500 4880 1318 Operation completed due to earlier error. (hr=80072EE2)
2004-08-19 23:27:55 – 0500 4880 1318 Unable to complete asynchronous search successfully. (hr=80072EE2)
2004-08-19 23:28:00 – 0500 1016 414 REPORT EVENT: {7E4E8D94-4163-4CBF-AF72-C363796DDF9B} 17 2004-08-19 23:27:55 – 0500 1 148 101 {00000000 – 0000-0000 – 0000-000000000000} 0 80072ee2 WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2004-08-19 23:28:00 – 0500 1016 414 Created new event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{A400F531-F772-472D-BF40-4FBFF1555673}.bin for writing.
2004-08-19 23:29:34 – 0500 1016 210 ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-08-19 23:29:34 – 0500 4880 1318 ISusInternal::DisconnectCall failed, hr=8024000C
2004-08-19 23:32:55 – 0500 5528 159c Out of proc datastore is shutting down
2004-08-19 23:32:56 – 0500 5528 159c Out of proc datastore is now inactive
Check out this:
http://support.microsoft.com/?kbid=836941
Try using google next time
Thanks it worked. I have 2 firewalls installed and one of them was the problem firewall. After disabling this firewall I could perform Windows update. This was for error #0x80072EE2.
Thanks again Jkue. I will keep Google on speed type
This seems like a great forum for WU problems and I was wondering if I could ask everyone/anyone for help. I haven't been able to update windows at all, getting error code 8007007e, and in the WindowsUpdate.log, here's the error info:
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