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Netsky Removal: How to get rid of I-Worm.Netsky.A, B, C, D, E..

February 9, 2004 Views (19,234) /  Comments (15) /  Trackback (0) / Digg/Share


Suddenly getting *.pif attachments in your emails or a bunch of very personal and realistic sounding mails from people you don’t even know? That’s because the Netsky family has gone primetime and spawned a million and one variants: I-Worm.Netsky.A, I-Worm.Netsky.B, I-Worm.Netsky.C, I-Worm.Netsky.D, and now even I-Worm.Netsky.E. Many people have tried updating their anti virus definitions for their respective tools, but Netsky is clever (it stores info in the Windows registry, and deletes some vital keys as well!)

Pls print these instructions as you will eventually have to close Outlook as well as the browser that you will presently use for downloads.

I use Grisoft’s wonderful AVG tool, which is great if you had it BEFORE the Netsky virus (but then I also use a combination of Spam Assassin and Clamav)

IMPORTANT NOTE: DISABLING AND ENABLING SYSTEM RESTORE

Windows Me/XP uses the System Restore feature (enabled by default) to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer as well.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file onto your computer, even after you have cleaned the infected files from all the other locations. Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat. SO it’s best to disable it and then re-enable it after the deletion process.

HOW TO DISABLE SYSTEM RESTORE

  • Click Start > Settings > Control Panel.
  • Double-click the System icon.
  • Click on the System Restore tab and disable the System Restore: System Restore disable in Windows XP Control panel
  • Click Yes, when you are prompted to restart Windows.

Now that you know how to disable and enable System Restore, let’s get cracking.

OPTION 1: THE MCAFEE WAY (STINGER)

McAfee has made a very nifty tool called Stinger available which automatically scans your computer for 39 viruses and deletes them. It’s pretty simple to use, just download and execute.

  • Download Stinger.
  • Disable System Restore as described above. This will take your system into a reboot.
  • When the computer is back again, wun Stinger from your desktop by double-clicking it. Wait, get some coffee, etc etc. This takes time.
  • Reboot.
  • Optional but recommended if the first run above found some virii: Run Stinger again to make sure your PC is clean.
  • Reboot.
  • Re-enable System Restore from the Control Panel > System > System Restore (checkbox).

On my machine with 120GB hard disk, 57% used, 1 GB RAM, this tool took about an hour to scan through all files. Which is probably a worthy price to pay for the convenience of automation. Worth a shot for sure.

If and only if this doesn’t work, try the next and somewhat more convoluted tool from Symantec.

OPTION 2: THE SYMANTEC WAY

Roll up your sleeves as this is can get a bit involving for people who don’t know MS-DOS prompts or some Windows system functionality (although there are screenshots to boot below whenever possible)

  • Download the FxNetsky.exe file. Save the file to a convenient location, e.g.,
    c:\netsky_remove
  • Download the file chktrust.exe. IMPORTANT: Save this file as the same location as above:
    c:\netsky_remove
  • Now close all programs, including the browser from which you downloaded the above applications. Then, START —> RUN, and type
    cmd
    This will start the MS DOS PROMPT. Here, type:
    cd c:/netsky_remove
    chktrust -i FxNetsky.exe
    Press Enter after typing each command. If the digital signature is valid, you will see the following:
    "Do you want to install and run "FxNetsky.exe" 
    signed on 3/1/2004 10:33 PM and distributed by: 
    Symantec Corporation?"
  • If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.
  • Disable System Restore.
  • Double-click the FxNetsky.exe in your c:\netsky_remove folder to start the removal tool.
  • Click Start to begin the process, and then allow the tool to run. Sit back and enjoy the ride. This takes time.
  • When the tool has finished running, you will see a message indicating whether W32.Netsky@mm infected the computer. In the case of a removal of the worm, the program displays the following results:
    Total number of scanned files 
    Number of deleted files 
    Number of repaired files 
    Number of terminated viral processes 
    Number of fixed registry entries
  • Reboot the computer.
  • If virii were found, then run the removal tool again to ensure that the system is clean.
  • If you had disabled System Restore, then re-enable it.

Let me know if this doesn’t work as desired!

(806 Words | )

 
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^1 GM said on April 14, 2004 6:55 PM:
^2 jason said on April 28, 2004 9:40 AM:

How do I remove the NetSky virus off of my Macintosh?
The .exe files for removal are not reconized by any applications.
Thanks,
J.

^3 Shanx said on April 28, 2004 10:26 AM:

Hi Jason, are you sure you have a Netsky on a Macintosh? How did you test it or find it? I thought Mac users are pretty much unaffected. Let me know. -Shanx

^4 sarah said on April 30, 2004 6:07 PM:

iu recently checked for viruses and found more than 20 netsky viruses, all from pop-up ads that i have never seen before. How do i get rid of it? It has already managed to delete all of my documents and im scared!!

^5 Lisa said on June 4, 2004 7:54 PM:

I’ve had feedback from recipients of emails (sent from my macintosh) that the I-Worm.NetSky.d virus has been detected. I’m in the process of tracking down the right software to kill it. I thought macs were safe too!

^6 Shashank said on June 5, 2004 1:30 AM:

Hi Lisa,

Thanks for sharing. But the virus could also have been sent from machines of people whose address books have you listed, not necessarily your own machine.

For example, if you have a friend named Mary and you are in her address book, then if Mary had a virus on her machine, the virus would randomly send emails by faking the FROM and the TO address.

This means some emails would be sent as if they were FROM you, although they were actually sent from Mary’s machine.

In other words, just because your friends are receiving viruses “FROM” you does not mean that your machine has a virus.

The virus creators are getting more savvy now. Which is the problem!

Shashank

^7 Terry Utter said on July 21, 2004 1:09 AM:

Symantec has quarantined the netsky on my mac, so it must be there, I can’t seem to find any removal tools? Help!

^8 Linda said on July 21, 2004 10:45 AM:

I believe I removed Netsky P. However, I never had the option of actually downloading the virus tool. It said it removed the virus though. How can I save it to disc for future purposes?

^9 Terry said on July 22, 2004 2:24 AM:

Linda what removal tool did you use? Do you have the url? I have Netsky-D.

^10 Ray said on January 8, 2005 2:16 AM:

Trojan horse detected on system. AVG healed it - but could not remove it from C:system restore.
Now my computer won’t even boo. Is the hard drive shot? What can I do???? I have the restore CD. Will it boot with the CD?

^11 Shanx said on January 8, 2005 2:19 AM:

Terry,

What if you disable System Restore? This will kill all previous System Restore files, but is surely better than reinstalling Windows. Then, run AVG again, and clean up the system. Also run Ad-Aware with latest updates, and if necessary, kill the file with “HijackThis” utility. Finally, reboot the system and re-enable System Restore.

HTH,
Shashank

^12 shoslyn said on March 3, 2005 1:57 AM:

Cheers bitches that worked, im now fine Smilie

^13 Cerise said on May 22, 2005 8:46 AM:

I too seem to have Netsky on my Mac, running Mac OS 10.3.9. It’s in Mail, I get an error message every time I delete a message, saying that the inbox is infected. I can’t seem to find any removal tools - anyone else managed to track one down?

^14 Shashank said on May 22, 2005 12:48 PM:

Cerise, it is highly unlikely that you have a Netsky on a Mac, at least your PC is not infected even if you did get a mail with the virus.

Does your anti-virus tell you specifically which email is affected? All you need to do is delete the mail in question.

If you are not sure which email it is, try looking at emails with attachments that are from senders you do not recognize, or contain a generic yet unlikely message like “Hi this is the file you asked for”.

HTH,
Shashank

^15 John Murphy said on June 18, 2005 5:35 AM:

I have this on a friends Millenium machine - does the process work the same way? did’t know ME had a restore option.

 

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