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Getting errors with WindowsUpdate?

August 23, 2003 Views (175,445) /  Comments (127) /  Trackback (0) / Digg/Share


So you receive an installation error on every package downloaded from the Windows Update website? If you experience installation errors while applying the patches, e.g., something on the lines of “Windows Update Error 0x800A138F” or “To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group”, or “This system cannot be patched”, then following are some handy instructions to get around the annoyance.

  1. First, click on START —> RUN —> regsvr32 iuctl.dll /u —> OK to un-register the library.
  2. Then, use START —> SEARCH to search for Files and Folders. Type iuengine.dll, iuctl.dll into the file search box.
  3. Delete all occurrences of these two files, deleting the ones in %SystemRoot%\System32 (e.g., c:\windows\system32) last.
  4. Close all Internet Explorer Windows.
  5. Use CONTROL PANEL —> INTERNET OPTIONS to delete your Temporary Internet Files, checking Delete all offline content, and pressing OK
  6. Press the Clear History button and YES to confirm the deletion.
  7. On the Security tab, select Trusted Sites. Set the security to Low and Apply the change.
  8. Press the Sites button.
  9. Uncheck Require server verification. Type http://*.windowsupdate.microsoft.com. Press Add and OK.
  10. Press OK to close the Internet Options dialog.
  11. Use My Computer / Tools / Folder Option / View to check show hidden files and folders.
  12. Use Windows Explorer to navigate to %ProgramFiles%\WindowsUpdate, generally at C:\Program Files\WindowsUpdate.
  13. Delete every file and sub-folder, except the V4 sub-folder.
  14. Expand the V4 sub-folder and delete every file and sub-folder except iuhist.xml, which contains your Windows Update installation history.
  15. Disable any anti-virus, browser accelerators, and download utilities that might interfere with the native operation of Windows Update.
  16. Try using http://windowsupdate.microsoft.com.
NOTE: Make sure that any proxy server or firewall is NOT preventing Windows Update from working. These instructions have worked for friends with Windows 2000, Windows XP Home and Windows XP Pro.

ADDENDUM: 12 November, 2003

A user (“Gul”) wrote below in comments about getting the following error while executing Windows Update:

Error IUENGINE Library download error and timed out (45085 ms). Will not retry. (Error 0x80072EE2)

The first thing to do would be to look into your Windows Update log file. It is most likely located at the following location —

C:\Windows\Windows Update.log

The most recent log entries will be at the bottom. Look for any Failed update entries and you will see an error code next to it. The most likely entry you will see is:

Error IUENGINE Determining machine configuration (Error 0x8007007E: The specified module could not be found.)

Without getting too convoluted, following are two main reasons this could be happening:

  1. Have you installed the MS XML Parser (MSXML) version 3.0 - SP3? There’s a known bug in there that may be causing it.
  2. Secondly, it can also be caused by missing or corrupt dynamic link library (.DLL) files - CABINET.DLL and URLMON.DLL.

Here’s how to try and fix the 0x8007007E problem with Windows Update (for Windows XP) —

STEP 1: There are many applications that ship with MSXML 3.0. Uninstalling any one of those applications on a Windows XP system could potentially unregister the MSXML 3.0 assembly files (msxml3.dll and msxml3r.dll). We should only have to register just the one file. To Do This:

  1. Click Start menu, and then click the Run icon.
  2. In the small box that Opens, type the three letters: cmd then click the OK button.
  3. In the command prompt window that just opened (a black background and white text), type the following commands, pressing the ENTER key on your keyboard afterwards:
    regsvr32 msxml3.dll
    regsvr32 wuaueng.dll
  4. Reboot and try and Microsoft Windows Update again.

If Windows Update still gives an error, only then try Step 2:

STEP 2: We will need to reinstall the latest Microsoft XML Parser (MSXML) version 3.0 SP4. First, download it from here:

The MSXML3USA.MSI in your language

Some notes:

  • You will need to reinstall MSXML 3.0 SP4 if you upgraded to Windows XP from a computer running Windows 98, Windows ME, Windows NT 4.0.
  • Windows 2003 server ships with version 3.0 - SP4 and so you do not need to install it.
  • Occasionally, setup may need to reboot the computer but fails to inform the user. Therefore reboot your machine just in case.
  • To install a localized (e.g. English) version of MSXML 3.0 SP4 on a system different from the previously installed version/locale (e.g. French) of MSXML 3.0 SP4, then unregister the existing installation package by executing the following command in a Command Prompt window:
    msiexec /qn /x {45534579-B75B-4A42-953B-2EF8E1DEB4F3}
    Then, install the new localized version of MSXML 3.0 SP4.
  • Reboot, and try Windows Update again.

If you still see errors with Windows Update, only then move on to Step 3:

STEP 3: Windows XP comes with a nifty tool called System File Checker (SFC). It scans and verifies the versions of all protected system files after you restart your computer. However it can sometimes miss a problem, so we can run the tool now to replace CABINET.DLL and URLMON.DLL if there is a problem with them. To do this:

  1. Open up DOS prompt, and execute the following command:
    SFC /scannow
  2. Click OK
  3. You must be logged on as a member of the Administrators group to run SFC, and you may need your Windows XP CD during this procedure if SFC needs to get an original file. Please remember that Windows XP can have multiple instances of a .DLL file and remember which version is for which program.
If you want to see a “progress meter” when SFC runs, you need a registry hack. PLEASE do not go messing with your registry if you do NOT know what you are doing!

Assuming, you know what you are doing, here is some info that help you:

System Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
Value Name: SFCShowProgress
Data Type: REG_DWORD (DWORD Value)
Value Data: (0 = disabled, 1 = enabled)

I am pretty sure your problem should have been solved at at least one of the steps above, but please let me know if it doesn’t!

(1033 Words | )

 
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Comments
What readers have asked/said/added.

^1 coulon said on September 10, 2003 12:34 AM:

Thanks, Thanks, Thanks !!!!!!!

About one week to find the good info to correct my problem “administrators only ….” on w2k.

Bye.

^2 --== Lekinol ==-- said on September 18, 2003 4:15 AM:

My problem was that my system date was wrong.
It was set to 2002 instead of 2003.

I fix it to the correct date and time and it worked fine…

^3 Gul said on November 12, 2003 3:48 PM:

Hi
I am not able to log onto microsoft windows update site. My desktop crashes as the page loads and then freezes. As well as I am not able to log onto hotmail ( on internet explorer and netscape) nor MSN chat.
In my windows update log it states as follows:
2003-11-11 09:18:50 14:18:50 Error IUENGINE Library download error and timed out (45085 ms). Will not retry. (Error 0x80072EE2)
Can someone help me please?

^4 Shanx said on November 12, 2003 7:35 PM:

Hi Gul, that is also a common error. Guess you must have MSXML 3.0 installed? It messes up a few files.

I have added some suggested work-arounds to my notes above. Please check under the section “ADDENDUM” which I added today (12 Nov 2003).

Let me know if this helps.

^5 Red said on November 12, 2003 10:57 PM:

This surely solved the problem for me! Thanks!

^6 gul said on November 21, 2003 6:31 AM:

Hi there,
I had reported to earlier about how I am not able to load microsoft windows update nor be able to log into msn messenger/go on hotmail.com either.
I have tried doing the following you suggested.
I have windows 98 operating system. I have not ever downloaded MSXML 3.0. Although what I did try doing was install 2.0 version of it after reading your comments. It says the specified service already exists.
Also I tried installing the file CABINET.DLL cause you said it maybe currupted. I have not been able to find that file online. But the other file URLMON.DLL i was able to download. If you can guide me into solving this problem i’d appreciate it!

^7 john said on December 5, 2003 1:46 AM:

This error code is not happening in safe mode. I have updated the computer to the most current state using safe mode. I have googled this error code and there are steps to fix the problem. http://www.updatexp.com/0x800A138F.html http://verisign.netscape.com/advisor/ms40.html this web site says that my ssdl is working correctly. There are knowledge base articles about this code. Many of them are reinstalling dll that are associated with internet explorer. The problem is related to logging into a secure web site. My hot mail does not work. My pay pal does not work. I have paid Microsoft to fix the problem. Support case number SRX 0312 0360 4344. One thing that Dell suggested was to install Opera and or Netscape Navigator. This I have done also. Still no secure web sites come up. https://www.microsoft.com does not work can not locate internet server or proxy server. If the web site had no s in the http then it work fine
HELP ME!! This is my wife’s computer. When she is happy I am happy.

612 812 1052 cell
612 824 3641 home please call an time day or night.

^8 michael said on January 12, 2004 1:13 PM:

Great tips. I’ll link to them on my web site computergripes.com where I have some gripes on WU.

^9 Michael A. Soria said on March 5, 2004 12:21 AM:

You’z guys are Windows gods! (small ‘g’) I could not get my Win98SE past the “Administrators Only” roadblock to scan and fetch updates I need. I looked in the MS not-Knowledge Base, fiddled with ZoneAlarm, uninstalled ZoneAlarm, and even re-installed iectl.cab per MS suggestion, which was part of the problem. Since Windows Update works fine now, do I really need iectl.cab back?

^10 Shanx said on March 5, 2004 10:12 AM:

Hi Michael,

Glad it works for you! I am not sure about the iectl.cab issue, been a while since I used Win 98, but see if you can do without it and if everything seems fine and dandy after a month or so, well its bye bye iectl.cab! (I’d keep it in my system with a new name though, you never know)

Shanx

^11 Mirkwood23 said on March 13, 2004 4:06 AM:

In my case it was the following registry key
In the registry rename (for example add an _) to the following key:
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/octet-stream

^12 Steve said on April 6, 2004 4:29 AM:

Hi I spent days with Windows Update problems……tried EVERYTHING…..and solved itSmilie

Bin your HOSTS file……go to http://everythingisnt.com/hosts.html ..download and it installs for you It works Smilie

Regards
Steve..

^13 Bill Atchison said on April 17, 2004 12:07 AM:

I have been able to get the XML 3.0 SP4 Parser installed and working under an local Admin account. However, when I logon with another user ID, the application does not detect the XML parser install and wants to install it, also when I attempt to install the application under that ID, it does not install correctly, it seems to me that there is a security issue, However, I have not been able to locate it.

Do you happen to have any suggestions?

Thanks

^14 sridhar said on May 12, 2004 5:33 PM:

HI..

i was wondering if anyone could help me out..while surfing the net..when i open around 5 to 6 web pages..i cant close all of them when i want to..its says BPO does not quit..could some one help me pls..with this problem..i have windows 2000 professional edition..loaded on my computer…

^15 Shashank said on May 12, 2004 6:10 PM:

Sridhar, what does this have to do with errors on Windows Update? Also, what’s a BPO? Please be more informative with your info requests.

^16 D Williams said on May 18, 2004 3:35 AM:

In WindowsXP Pro I get a date time error which stops the update downloading.This is happening on a Windows 2000 network.

Any help would be very appreciated. Thank you.

^17 olamoree said on May 21, 2004 6:10 PM:

Win98SE, IE6.0SP1, followed easy instructions above and Viola! Now WinUpdate works! Thanks guys.

^18 nroupha said on June 14, 2004 12:46 AM:

Hey guys, need help with windows update.

Running XP Pro with SP1. (This also fails on my 98SE PC)
After scanning for updates I get the following error message. “An error occurred while scanning for driver updates. We are not able to display any updated drivers for you system.” Tried everything to resolve but no luck. Any ideas???

Thanks

^19 mds said on July 18, 2004 3:39 AM:

I’m having the same problem as nroupha… I hope to hear from somebody who knows how to resolve this. I’m not really sure how long I’ve been getting this error. It’s not like it stands out on the page.

^20 Shashank said on July 19, 2004 2:06 AM:

Hi nroupa, mds,

I do not have access to Windows 98 on hand, but the problems with Windows Update could be several.

Some suggestions:

(1) Do you guys have any firewall installed? Or perhaps some anti-spyware tool that rewrites the HOSTS file to disable access to certain domains? I believe Windows Update is delivered through some Akamai caches ( http://akamai.com ) which may be getting blocked.

(2) Please make sure you have scripting enabled as that is required. In IE, in Tools —> Options, Advanced, put a tick against ‘Disable Script Debugging’ and remove the tick from ‘Display a notification about every script error’.

(3) Are Java and ActiveX installed and enabled?

(4) What are the Update sites that you are trying? Are these enabled in your Security Zones in IE? To add Windows Update to the trusted sites zone, in Tools —> Options —> Security, click the Trusted Sites icon, and then click Sites. Uncheck the “Require server verification” checkbox. Make sure the following URLs are listed in the Web Sites list box:

http://v4.windowsupdate.microsoft.com/en/default.asp
https://v4.windowsupdate.microsoft.com/en/default.asp

Let me know how it goes!
Shanx

^21 Cassa said on August 20, 2004 1:41 PM:

I have windows XP and like GUL I have the Error number: 0x80072EE2 when trying to windows update. Please help. I have 2 windows update logs on is Windows Update.log and the other is WindowsUpdate.log. On the WindowsUpdate.log the last transmission reads:

2004-08-19 23:26:55-0500 1016 414 Add header for accept-encoding: xpress succeeded
2004-08-19 23:27:55-0500 1016 414 Send failed with hr = 80072ee2.
2004-08-19 23:27:55-0500 1016 414 SendRequest failed with hr = 80072ee2. Proxy List used: Bypass List used :
2004-08-19 23:27:55-0500 1016 414 SyncUpdates: 0x80072ee2
2004-08-19 23:27:55-0500 1016 414 PT: Cannot recover from fault, origin=SyncUpdates, hr=0x80072ee2
2004-08-19 23:27:55-0500 1016 414 Sync of Updates: 0x80072ee2
2004-08-19 23:27:55-0500 1016 414 WU client failed Searching for update with error 0x80072ee2
2004-08-19 23:27:55-0500 1016 414 WU client calls back to search call WindowsUpdate with code Call failed and error 0x80072ee2
2004-08-19 23:27:55-0500 1016 414 WU client completed and deleted call {E9D353B2-A99A-4F70-84FB-13780E87C0E6}
2004-08-19 23:27:55-0500 4880 1318 Operation completed due to earlier error. (hr=80072EE2)
2004-08-19 23:27:55-0500 4880 1318 Unable to complete asynchronous search successfully. (hr=80072EE2)
2004-08-19 23:28:00-0500 1016 414 REPORT EVENT: {7E4E8D94-4163-4CBF-AF72-C363796DDF9B} 17 2004-08-19 23:27:55-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2004-08-19 23:28:00-0500 1016 414 Created new event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{A400F531-F772-472D-BF40-4FBFF1555673}.bin for writing.
2004-08-19 23:29:34-0500 1016 210 ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-08-19 23:29:34-0500 4880 1318 ISusInternal::DisconnectCall failed, hr=8024000C
2004-08-19 23:32:55-0500 5528 159c Out of proc datastore is shutting down
2004-08-19 23:32:56-0500 5528 159c Out of proc datastore is now inactive

^22 jkue said on August 23, 2004 3:47 PM:

Check out this:
http://support.microsoft.com/?kbid=836941
Try using google next time ;)

^23 Cassa said on August 24, 2004 12:32 PM:

Thanks it worked. I have 2 firewalls installed and one of them was the problem firewall. After disabling this firewall I could perform Windows update. This was for error #0x80072EE2.

Thanks again Jkue. I will keep Google on speed type Smilie

^24 Keith said on August 30, 2004 11:37 PM:

This seems like a great forum for WU problems and I was wondering if I could ask everyone/anyone for help. I haven’t been able to update windows at all, getting error code 8007007e, and in the WindowsUpdate.log, here’s the error info:
——-

2004-08-30 10:30:44-0400 980 13c Sync of Updates: 0x8007007e
2004-08-30 10:30:44-0400 980 13c WU client failed Searching for update with error 0x8007007e
2004-08-30 10:30:44-0400 980 13c WU client calls back to search call WindowsUpdate with code Call failed and error 0x8007007e
2004-08-30 10:30:44-0400 980 13c WU client completed and deleted call {3A8145AF-7E8D-4127-82D4-7D4613B904A6}
2004-08-30 10:30:44-0400 1452 31c Operation completed due to earlier error. (hr=8007007E)
2004-08-30 10:30:44-0400 1452 31c Unable to complete asynchronous search successfully. (hr=8007007E)
2004-08-30 10:30:46-0400 980 744 ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-08-30 10:30:46-0400 1452 31c ISusInternal::DisconnectCall failed, hr=8024000C
2004-08-30 10:30:49-0400 980 13c REPORT EVENT: {E3D852F4-6991-4DA7-9373-7CEAB402F62D} 99 2004-08-30 10:30:44-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8007007e WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x8007007e

————

I’ve been in contact with a dutiful and determined windows tech via e-mail, but nothing we’ve tried has worked. (Been through almost a dozen suggestions) I tried the first set of instructions at the top of this page, but when I got to the \Program Files\WindowsUpdate\, I found the folder is empty. Don’t know if that helps. I didn’t try any of the other fixes since they seem to deal with other problems. I would be indebted to anyone eternally if they can help me solve this issue. TIA immensely.

-K

^25 jkue said on August 31, 2004 4:34 PM:

I think your solution is found on this page.
http://www.updatexp.com/0x800A138F.html or here http://www.petri.co.il/wu_problems_8007007e.htm

ciao!

^26 jkue said on August 31, 2004 4:38 PM:

http://support.microsoft.com/?kbid=831429 the windows tech dude need start looking over his shoulder.

^27 Debbie Crowder said on September 4, 2004 2:46 AM:

We had a problem with several of our computers here when trying to perform Windows updates. Our situation happend when going to the Update page. The malfunctioning computers would say they were checking, then quickly drop to a page that said something else was running, need to restart your computer and then try again. The error code was 0x8DDD0007.

Microsoft sent us three pages of things to try to correct the problem but none of them worked. This week we found a registry entry related to Windows updates that told the computer to require a reboot. Once this registry entry is removed and the new Windows update is installed, everything works correctly. The registry entry is:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\RebootRequired

We have applied it on most of our computers that had this problem and they are now running smoothly.

^28 R K McConnell said on September 7, 2004 9:23 AM:

I’ve read the comments about error code 80072EE2.
I’ve shut down both the microsoft firewall and zone alert firewall. Still, the net.framework 1.1 service pack 1 will not load.

Why can’t microsoft come up with an update that users can use which will work its way through these errors or clearly give you step-by-steps to take to get it to load.

When I loaded the first XP update a week ago, it took a total of 13 hours to install. That was unreal. Now this one won’t even get started.

Can anyone help me an others like me with this update. I think the microsoft update package is a bust. It is almost impossible to upload.

Bob McConnell

^29 Bob McConnell said on September 8, 2004 11:29 AM:

Yesterday I was frustrated because I couldn’t download the Net Framework 1.1 Service Pack 1.
I kept getting error code 80072EE2. I closed both firewalls and it still didn’t download.

Today, I closed only the Zone Alert firewall but left the Microsoft firewall running. The service pack was successfully downloaded and installed.

Either this is the proper way to deal with firewalls or Microsoft changed something.

Anyway, I’m happy and my computer is happy.

Bob McConnell

^30 jkue said on September 9, 2004 3:21 AM:

Bob:This is what I’ve said before, turn off the firewalls and get out from behind the proxies, then it works fine.

Debbie: your problem was different to the actual problem above. Error number: 0x8DDD0007 is simply your Windows Update could not be completed, because your computer(s) required you to restart it in order to finish another(instalation, deinstallation,update) process before commencing.

Error 8007007e: is a Initialization problem that usually occurs when there are corrupted or unregistered system files on your computer, hence the initializing problem by trying to update already corrupted system files. Which is what the M$ updates usually do.

^31 jkue said on September 9, 2004 3:26 AM:

… by the way Zone alarm is not a firewall, it’s more a movement detector(check the name). Zone = Area | Alarm = make noise if movement detected = Zonealarm. If unsollicited movement detected, let user know, you then blocks normal not hamrful trafic. Sorry, just had to get this out.

^32 lori ann said on September 11, 2004 11:15 AM:

I am having problem with doin my update on windows xp my error number is 0x80070424 I have been looking for solutions for 1 week and cannot find this number I am about to go crazy with this please somebody help me.I can do the updates at all when I try to troubleshoot it my number does not come up so I don’t know how to fix it driving me crazy.Thanks to anybody who knows what this is.

^33 jkue said on September 12, 2004 4:32 PM:

Lori ann: try this page http://support.microsoft.com/default.aspx?scid=kb;EN-US;262999
or the answer from a M$ MVP http://www.windowsforumz.com/modules.php?name=Forums&file=viewtopic&t=162193&highlight=0x80070424

^34 Amit Goyal said on September 19, 2004 5:40 AM:

Hi all,

I get the following error [Error number: 0x80244016]

Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:
For self-help options:

Windows Update Response Center

Windows Update Troubleshooter

Windows Update Newsgroups
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)


Could someone help me out? I use WinXp Pro with SP1 and Norton 2k4.

^35 Maya said on September 19, 2004 1:56 PM:

Did yu try disabling the firewall and antivirus before you install Windows update? Sometimes firewalls block Windows Update procedures.

^36 Barry Press said on September 26, 2004 1:57 PM:

WinUpdate asks for proxy credentials (I don’t use one, so don’t know where it’s finding that idea). I cancel that 3 times, and then get the error

[Error number: 0x8024401B]
Windows Update is unable to connect to the proxy server. For more information, see your system administrator.

I don’t find anything useful with Google. MS sent me over to expensive paid support because I have a domain, despite the fact that there are no auto update domain policies, and despite the fact that only one machine of many has the problem.

The usual regsvr32 things didn’t work; nor did clearing temps, etc.

Anyone have some ideas?

^37 Shashank said on September 27, 2004 3:24 PM:

Barry, which ISP do you use? They may have a proxy setup that triggers that check. You could try speaking with your ISP’s customer support. Alternatively, and forgive this silly idea that has worked for some, try stopping by a hot-point at Starbucks or something if your neighborhood has such a place, and try connecting from there. It usually works, in which case you have confirmed that the problem is with the ISP setup you have.

Another question: do you use a Wireless LAN or some other personal networking hardware like Linksys or Netgear?

^38 George H. Jones said on September 28, 2004 6:02 PM:

I use Linksys Wireless & I did not go in to get service Administrator

^39 ACDCchica said on October 4, 2004 5:03 PM:

Every time I try to run Windows Update, I get a message saying “Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly.” I have been to many different websites and followed their exact instructions on how to fix this problem, but it keeps happening. I have changed my security settings through internet options and enabled all ActiveX controls, but nothing is working. I also followed your instructions on how to fix this, and still, nothing is helping. Any ideas?

^40 Derek Jason said on October 7, 2004 3:26 AM:

Recently upgraded a Windows 2000 machine to Windows XP. Installed SP2 off the network and unfortanetely cannot install any windows updates now. The Windows Update page displays..[Error number: 0x80090305]
Windows Update has encountered an error and cannot display the requested page. You may find the following resources helpful in resolving the problem:

The Log Displays…
14:13:33-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80090305 WindowsUpdate Failure Software Synchronization
Error: Agent failed detecting with reason: 0x80090305

Any ideas or solutions???

^41 jkue said on October 7, 2004 9:36 PM:

ACDCchica: go here http://support.microsoft.com/?id=816702

Derek: this is based on a winerror.h, this means the security credentials do not exist. What the log says is “the security credentials for the synchronisation cannot be found”. There is nothing wrong with XPSP2(network or standalone installation), when such things occur, it’s mostly that, security problems were always there just not detected, and the update to newer components just brought it to the open. It may help to deinstall the package and consider the local installation as opposed to the network i.e. burn it to a CDROM

hope this helped some.

^42 Derek Jason said on October 8, 2004 7:31 AM:

So your suggesting to reinstall SP2, will it even allow me to do so? And, instead of installing from the network, burn a local copy from the network to a CD and then load it from the CD. Are you suggesting a file or some sort of security setting wasnt set properly during the install? The response was a little vague, and a little ambiguouse regarding the similarity between the install from the local device rather then a network install.

^43 jkue said on October 8, 2004 7:50 PM:

Derek,
your attempted antagonism mixed with a bit of misguided sarcasm for someone in the ditch is far fetched. What I am suggesting now, is USE google

1. http://www.google.com/search?q=0x80090305&sourceid=opera&num=0&ie=utf-8&oe=utf-8
2. http://www.google.com/search?hl=en&lr=&q=error+code+0x80090305&btnG=Search

read the results and GO check your network installation AGAIN. This error has ONLY to do with missing security credentials, by the way, comments are worth just what you paid for them, go figure Wink

^44 karmel said on October 8, 2004 8:50 PM:

Derek I read your reaction(not comment) to the answer by jkue, I believe you misunderstood what he was saying to you. I would would say it plainly, you (guys) suck at being Admins, and quit making yourself to be the dolt(http://dictionary.reference.com/search?q=moron) you are. Now use www.google.com and find the answer to your self-inflicted problem.

^45 Derek Jason said on October 8, 2004 9:30 PM:

I do appreciate your help, plz do not assume your knowledge is over-looked and under-estimated. I’m the Admin Intern!!!

^46 Ivan said on October 12, 2004 5:29 PM:

I have windows XP and like others I have the Error number: 0x80072EE2 when trying to windows update. I tried the http://support.microsoft.com/?kbid=836941 with no luck. Please help. On the WindowsUpdate.log the last transmission reads:
2004-10-12 10:54:00+0300 932 500 SendRequest failed with hr = 80072ee2. Proxy List used: Bypass List used : >
2004-10-12 10:54:00+0300 932 500 GetConfig: 0x80072ee2
2004-10-12 10:54:00+0300 932 500 PT: Cannot recover from fault, origin=GetConfig, hr=0x80072ee2
2004-10-12 10:54:00+0300 932 500 Sync of Updates: 0x80072ee2
2004-10-12 10:54:00+0300 932 500 WU client failed Searching for update with error 0x80072ee2
2004-10-12 10:54:00+0300 932 500 WU client calls back to search call WindowsUpdate with code Call failed and error 0x80072ee2
2004-10-12 10:54:00+0300 932 500 WU client completed and deleted call {526CFD34-2A73-41B9-864A-7E4FCFAC3A76}
2004-10-12 10:54:00+0300 2248 ca4 Operation completed due to earlier error. (hr=80072EE2)
2004-10-12 10:54:00+0300 2248 ca4 Unable to complete asynchronous search successfully. (hr=80072EE2)
2004-10-12 10:54:05+0300 932 500 REPORT EVENT: {2C437E05-9E65-4D0F-B24F-950EC63BC8C8} 72 2004-10-12 10:54:00+0300 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80072ee2


Any sugestions, please.
P.S. Sorry for my bad english. I hope You’ll understand my problem=

^47 Ivan said on October 13, 2004 6:01 PM:

Great. http://www.dslreports.com/forum/remark,11026330~mode=flat~days=10 , the 4-th post of “tcp1” i think is the final solution of my problem. I tried it yesterday, but without effect. But today, o, yes, today everything started to work. Allready installed other updates /count12/, and now at last i download SP2

^48 Linda said on October 14, 2004 4:06 PM:

Windows Update says “Undefined”. I also get Error code 0x800A01AD when i try to do anything. HELP!! PLEASE!

^49 chad said on October 15, 2004 2:45 PM:

[Error number: 0x80070424]
Windows Update has encountered an error and cannot display the requested page.

Receiving the following error when truing to update. Went to the links above on this topic, they are no longer there. Any help would be much appreciated


^50 mike said on October 17, 2004 3:42 AM:

I have the same problem as chad

[Error number: 0x80070424]

i believe a trojan that i cleaned off at some point may have corupted part of an update, as i cannot receive any windows updates despite trying various solutions from googling the above error number.

^51 Peter said on October 19, 2004 3:50 PM:

Sorry to add to everyone’s misery, but I too have a problem with Windows Update (using XP SP1 and now SP2). All downloads fail, and the log reports error 0x8024000c. Anybody know what this means? Microsoft support doesn’t return any results.

^52 Shanx said on October 19, 2004 7:35 PM:

Peter, that’s not a big error. Have you tried using the browser to manually go to the NEW version of Windows Update (version 5) and downloading the updates like that, instead of having the automatic installer do it for you? Let me know.

^53 Elena said on October 23, 2004 5:02 AM:

I have the same problem as Chad & Mike.
Error 0x80070424.tried microsoft updates,troubleshooting and all that and, zip as far as getting anywhere.Has anyone found a fix ?

^54 Mike said on October 27, 2004 3:16 PM:

Windows Update stopped working sometime in August. Froze at 0%. Working with MS WU Support, they sent me the SP2 Disk. All updates install fine if I install them manually (go to Web site, download to desktop, install) Windows SP2 installed fine too. No errors. However, it still did not correct the problem of windows updates not installing. The down loader is failing. The last error message showed error 0x8024000c (which I understand is minor). The error just prior to this was:

DM: pDownloadJob->Init failed with 0x80070003.
2004-10-27 00:07:35-0500 820 564 Got error (hr = 80070003) starting update 0 in call 9. Notifying call.
2004-10-27 00:07:35-0500 820 564 Error 80070003 occurred while downloading update; notifying dependent calls.

I have tried WU in safe mode, but it won’t even load in save mode. I have disabled Norton AV and firewall but download still fails. Scanned with Ad Aware and SpyBot, both are clean.

I have scanned several websites for weeks but have not found a solution. Since August, I have seen this (Windows Update freeze at 0%) on about 20 different PC’s with all different configurations. I have seen several web postings on the subject but no solutions (short of a total re-install). The latest MS recommendation was the SP2 installation, however, it did not correct the problem. Anyone out there seen or heard of a solution to this?

^55 aapjr said on November 1, 2004 2:23 AM:

Mike, I have the same problem with the error code 0x80070424 as you did and was planning on reinstalling Windows XPSP2 from a CD. Apparently that didn’t solve the windows update problem. Have you gotten any further on the problem? Would it be worthwhile to deinstall SP2 and reinstalling SP1 followed by SP2??

Thanks,

^56 Mike said on November 3, 2004 7:48 PM:

aapjr - I have read a couple of posts where other people have tried to uninstall SP2 and had even more problems. There are thousands of PC’s out there with this problem and so far I have not been able to determine what is causing it or how to correct it. Microsoft acknowledged that the WU downloader is not running but other than the SP2 CD (which didn’t correct it) or format and reinstall they haven’t been able to offer much more.

I came across this forum which seemed to have some knowledgeable readers. So I thought I would give it a try. So far, you’re the only response. I’ll keep looking and post a fix if I ever come across one.

^57 Alan said on November 6, 2004 3:49 AM:

Found sollution that work for me, downloaded TCPOptimizer Went to “Custom Settings” changed MTU setting to “NO” applied changes rebooted problem solved. Please note I’m going though a router someone told me this could be the answere hope it work for others.
Down Load TCPOptimizer from speedguide.net or copy and paste url below.
http://www.speedguide.net/files/TCPOptimizer.exe

^58 Pusle said on November 7, 2004 5:40 PM:

When I instaled the new SP2 I can`t play multiplayer games(like CS) …I connect to the server and play les then 5 min then my computer disconnects from all servers and I can`t play .Then I push to Quit the game and computer reboots ;/// someone can help me???

^59 Pusle said on November 7, 2004 8:28 PM:

Who can help me???Who has the problem like mine???

^60 Pusle said on November 12, 2004 6:24 AM:

When I start game saporting OpenGL I get this:

The instruction at “0x5ed26e18” referenced
memory at “0x00000562”. The memory could no be “read”. Klick ok to terminate the program.

Can Someone please help me???What it means ???How I can fix it???

^61 Jonathan said on November 16, 2004 6:20 AM:

Mike and aapjr: Allow me to add to the tally of WU failures. I get the same 8024000c in the update log. I tried safe mode, clean boot, unloading services, manually starting services, adware, spybot, etc. None of these have worked. I am still complaining to M$ so let’s hope for the best.

^62 Mike said on November 20, 2004 11:11 PM:

Jonathan and aapjr: Microsoft called me (Yes-called me from Washington!) about this problem. They are referring me to a tier 2 specialist. This guy works with me in one hour windows every other day. So far we’ve succeeded in making my PC not recognize either CD Rom drive and all sorts of errors in the event log but he feels comfortable that he will get to the bottom of this. I’ll keep you posted on the results.

^63 Aussie Tom said on November 21, 2004 12:58 PM:

Solution! (Well for me anyway…)

Try running:

regsvr32 wuaueng.dll

This will re-register the Windows Update class. I definitely had a couple of viruses which did some nasty things to my PC and I’m pretty sure one of them disabled this.

(Check your process list in task manager and see if you have one of these processes running:

lsvchost.exe
csmrs.exe

If so, you probably have a virus. Kill the process, and do a search on the web to find out how to remove it.

The weird thing is I only found this virus by chance. The Symantec web site actually lists the lsvchost.exe process as a virus, and explains it in great detail, yet when I run a scan on it, it doesn’t detect it. Go figure…? I had to remove it manually.

Hope this helps.

^64 tech said on November 23, 2004 1:49 PM:

usually will fix windows update issues sp1 and sp2

1. Click Start.
2. Click Control Panel.
3. Double-click Internet Options.
4. Click Delete Cookies and click OK.
5. Click Delete Files and put a checkmark in delete all offline content and click OK.
6. Click Settings, click View Objects
7. Delete all the objects in this folder. If some objects cannot be deleted, please restart the computer and try again.
8. Click the Security tab, Click Internet and click Default Level.
9. Click the Custom Level button.
10. Click Enable” for all under the title ActiveX controls and plug-ins.
11. Click Enable for all under the title Scripting.
12. Click OK.
13. Click the Privacy tab, and click Default button.
14. Click the Advanced tab, click the Restore Defaults button and then uncheck the Enable third-party browser extensions option.
15. Click OK.
16. Click Start > Run > type cmd and then click ok
17. In the command prompt type the following
regsvr32 wuapi.dll and then enter and then click ok
regsvr32 wuaueng.dll and then enter and then click ok
regsvr32 wuaueng1.dll and then enter and then click ok
regsvr32 wucltui.dll and then enter and then click ok
regsvr32 wups.dll and then enter and then click ok
regsvr32 wuweb.dll and then enter and then ok
regsvr32 jscript.dll and then enter and then ok
regsvr32 softpub.dll and then enter and then ok
regsvr32 mssip32.dll and then enter and then ok
regsvr32 initpki.dll and then enter and then ok
regsvr32 msxml3.dll and then enter and then ok
18. Type exit and then press enter
19. Restart the computer
20. After Restart
21. Click Start > Run > type services.msc and then press ok
22. Locate service named Automatic Updates and then double-click on it
23. Make sure startup-type is set to automatically and the service is started
24. Press Apply and then OK
25. Locate service named Background Intelligent Transfer Service and then double-click on it
26. Make sure startup-type is set to manual and the service is started
27. Press Apply and then OK
28. Locate service named Event Log and then double-click on it
29. Make sure the startup-type is set to automatic and the service is started
30. Press Apply and then OK
31. Close out of Services and then try doing your windows updates

^65 Mike said on November 25, 2004 2:35 PM:

Aussie Tom and Tech: Thanks - Great advice. I wish this were a couple of days sooner. My Microsoft tier 2 support experience drew a blank. After spending 4 more hours trying every suggestion under the sun they advised me to reformat the hard drive and re-install all of my applications. I figured I put in close to 10 hours messing with this so I took their advice. I have just completed that task and am working on a backup image to revert to in the event of a repeat. So far, everything is working. I know of a half dozen other PC’s with this same problem so I will attempt this 1st before Reformatting and reinstalling those PC’s.

^66 Jonathan said on December 1, 2004 5:50 AM:

Tech: I tried your suggestion. I still get the same error.

Does anyone know if only having 800 MB free on the HD have anything to do with it?

^67 Judi said on December 17, 2004 5:51 AM:

Been having the same problem as Mike since August. I have tried all of the above, except the clean boot. No help so far.

^68 denis said on December 17, 2004 12:39 PM:

I did an update from microsoft for my windows xp home edition the other night and now when ever i try to access my yahoo emails i get a login file trying to download from yahoo. this file never completes and thus i cant ge into my emails.

anyone have any ideas about whats going on or what i can do?

Denis

^69 aaron said on December 22, 2004 1:41 AM:

tech: your post was a great help. My problems were as follows:

1. I was unable to turn on automatic updates via security center. It would give me a message stating it was “unable to turn on the updates…….try turning them on via the system tab under security”.
The updates were set to automatic under the system>security tab but i would not receive any updates.

2. I would try to update manually via windowsupdate.com where I would get the 0x80070424 error message.

I applied what I now fondly refer to as the “tech method” and bingo!…..everything is working fine now. Thank you!!!!

^70 Walter said on December 22, 2004 10:53 AM:

tech: I was unable to get updates on Win XP SP3, I followed your post and it worked - I can now get updates. Thank you!

^71 Ste said on December 28, 2004 5:33 AM:

Could anyone tell me what the problem may be here, I have tried all suggestions above…

2004-12-24 11:56:45-0000 816 4ac ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-12-24 11:56:45-0000 1648 7fc ISusInternal::DisconnectCall failed, hr=8024000C
2004-12-24 11:56:47-0000 2868 b2c Trying to make out of proc datastore active
2004-12-24 11:56:48-0000 2868 b2c Out of proc datastore is now active
2004-12-24 11:56:48-0000 816 4ac WU client succeeds CClientCallRecorder::EnumerateService
2004-12-24 11:56:51-0000 1648 7fc Checking for different Redirector at: http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2004-12-24 11:56:51-0000 1648 7fc WinInet: Server file is not newer. Skipping download.
2004-12-24 11:56:51-0000 1648 7fc Successfully refreshed Redirector cab.
2004-12-24 11:56:51-0000 1648 7fc WinInet: Server file is not newer. Skipping download.
2004-12-24 11:56:52-0000 1648 7fc WinInet: Download speed is 186406 bytes/sec
2004-12-24 11:56:52-0000 1648 7fc WinInet: Successfully downloaded http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
2004-12-24 11:56:52-0000 1648 7fc Loading inf file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2004-12-24 11:56:52-0000 1648 7fc Section name: cdm: Index: 0
2004-12-24 11:56:52-0000 1648 7fc Section name: iuengine: Index: 1
2004-12-24 11:56:52-0000 1648 7fc Section name: wuapi: Index: 2
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauclt: Index: 3
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauclt1: Index: 4
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaucpl: Index: 5
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaueng_WebSetup: Index: 6
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaueng1: Index: 7
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauserv_WebSetup: Index: 8
2004-12-24 11:56:52-0000 1648 7fc Section name: wucltui: Index: 9
2004-12-24 11:56:52-0000 1648 7fc Section name: wups: Index: 10
2004-12-24 11:56:52-0000 1648 7fc Section name: winhttp: Index: 11
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\cdm.dll: Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\iuengine.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuapi.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuauclt.exe: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuauclt1.exe: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaucpl.cpl: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaueng.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaueng1.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wucltui.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wups.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:56-0000 816 480 WU client succeeds CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id {F6E663B6-89C2-44FE-A659-9CFFD696DCD3}
2004-12-24 11:56:56-0000 816 764 WU client executing call {F6E663B6-89C2-44FE-A659-9CFFD696DCD3} of type Search Call
2004-12-24 11:56:56-0000 816 764 PT: Using serverID {9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-12-24 11:56:56-0000 816 764 PT: Using server URL https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2004-12-24 11:56:56-0000 816 764 PT: Calling GetConfig on server
2004-12-24 11:56:56-0000 816 764 Add header for accept-encoding: xpress succeeded
2004-12-24 11:57:56-0000 816 764 Send failed with hr = 80072ee2.
2004-12-24 11:57:56-0000 816 764 SendRequest failed with hr = 80072ee2. Proxy List used: Bypass List used :
2004-12-24 11:57:56-0000 816 764 GetConfig: 0x80072ee2
2004-12-24 11:57:56-0000 816 764 PT: Cannot recover from fault, origin=GetConfig, hr=0x80072ee2
2004-12-24 11:57:56-0000 816 764 Sync of Updates: 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client failed Searching for update with error 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client calls back to search call WindowsUpdate with code Call failed and error 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client completed and deleted call {F6E663B6-89C2-44FE-A659-9CFFD696DCD3}
2004-12-24 11:57:57-0000 1648 7fc Operation completed due to earlier error. (hr=80072EE2)
2004-12-24 11:57:57-0000 1648 7fc Unable to complete asynchronous search successfully. (hr=80072EE2)
2004-12-24 11:58:01-0000 816 348 REPORT EVENT: {CB7F6D85-DB3A-4BEA-9B6E-567CF0AFEF05} 26 2004-12-24 11:57:56-0000 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80072ee2

Cheers

^72 Lord RAB said on December 28, 2004 11:05 AM:

Ran the following on several machines running XP Pro SP2 and it worked:

regsvr32 wuaueng.dll

^73 Ste said on December 29, 2004 2:19 AM:

Hi all,

My IBM ThinkPad keeps failing on the windows update site, returning error 80072ee2. I’ve included the WindowsUpdate.log below, can anyone help? I’ve tried everything above with no success.

Stephen

2004-12-24 11:56:45-0000 816 4ac ISusInternal API failed CClientCallRecorder::DisconnectCall with error 0x8024000c
2004-12-24 11:56:45-0000 1648 7fc ISusInternal::DisconnectCall failed, hr=8024000C
2004-12-24 11:56:47-0000 2868 b2c Trying to make out of proc datastore active
2004-12-24 11:56:48-0000 2868 b2c Out of proc datastore is now active
2004-12-24 11:56:48-0000 816 4ac WU client succeeds CClientCallRecorder::EnumerateService
2004-12-24 11:56:51-0000 1648 7fc Checking for different Redirector at: http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2004-12-24 11:56:51-0000 1648 7fc WinInet: Server file is not newer. Skipping download.
2004-12-24 11:56:51-0000 1648 7fc Successfully refreshed Redirector cab.
2004-12-24 11:56:51-0000 1648 7fc WinInet: Server file is not newer. Skipping download.
2004-12-24 11:56:52-0000 1648 7fc WinInet: Download speed is 186406 bytes/sec
2004-12-24 11:56:52-0000 1648 7fc WinInet: Successfully downloaded http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab to file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
2004-12-24 11:56:52-0000 1648 7fc Loading inf file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2004-12-24 11:56:52-0000 1648 7fc Section name: cdm: Index: 0
2004-12-24 11:56:52-0000 1648 7fc Section name: iuengine: Index: 1
2004-12-24 11:56:52-0000 1648 7fc Section name: wuapi: Index: 2
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauclt: Index: 3
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauclt1: Index: 4
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaucpl: Index: 5
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaueng_WebSetup: Index: 6
2004-12-24 11:56:52-0000 1648 7fc Section name: wuaueng1: Index: 7
2004-12-24 11:56:52-0000 1648 7fc Section name: wuauserv_WebSetup: Index: 8
2004-12-24 11:56:52-0000 1648 7fc Section name: wucltui: Index: 9
2004-12-24 11:56:52-0000 1648 7fc Section name: wups: Index: 10
2004-12-24 11:56:52-0000 1648 7fc Section name: winhttp: Index: 11
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\cdm.dll is: 5,5,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\cdm.dll: Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\iuengine.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\iuengine.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuapi.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuapi.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuauclt.exe is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuauclt.exe: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuauclt1.exe is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuauclt1.exe: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaucpl.cpl is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaucpl.cpl: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaueng.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaueng.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wuaueng1.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wuaueng1.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wucltui.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:52-0000 1648 7fc Required Version for binary C:\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2004-12-24 11:56:52-0000 1648 7fc Binary: C:\WINDOWS\system32\wups.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-12-24 11:56:56-0000 816 480 WU client succeeds CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id {F6E663B6-89C2-44FE-A659-9CFFD696DCD3}
2004-12-24 11:56:56-0000 816 764 WU client executing call {F6E663B6-89C2-44FE-A659-9CFFD696DCD3} of type Search Call
2004-12-24 11:56:56-0000 816 764 PT: Using serverID {9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-12-24 11:56:56-0000 816 764 PT: Using server URL https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2004-12-24 11:56:56-0000 816 764 PT: Calling GetConfig on server
2004-12-24 11:56:56-0000 816 764 Add header for accept-encoding: xpress succeeded
2004-12-24 11:57:56-0000 816 764 Send failed with hr = 80072ee2.
2004-12-24 11:57:56-0000 816 764 SendRequest failed with hr = 80072ee2. Proxy List used: Bypass List used :
2004-12-24 11:57:56-0000 816 764 GetConfig: 0x80072ee2
2004-12-24 11:57:56-0000 816 764 PT: Cannot recover from fault, origin=GetConfig, hr=0x80072ee2
2004-12-24 11:57:56-0000 816 764 Sync of Updates: 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client failed Searching for update with error 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client calls back to search call WindowsUpdate with code Call failed and error 0x80072ee2
2004-12-24 11:57:57-0000 816 764 WU client completed and deleted call {F6E663B6-89C2-44FE-A659-9CFFD696DCD3}
2004-12-24 11:57:57-0000 1648 7fc Operation completed due to earlier error. (hr=80072EE2)
2004-12-24 11:57:57-0000 1648 7fc Unable to complete asynchronous search successfully. (hr=80072EE2)
2004-12-24 11:58:01-0000 816 348 REPORT EVENT: {CB7F6D85-DB3A-4BEA-9B6E-567CF0AFEF05} 26 2004-12-24 11:57:56-0000 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 WindowsUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80072ee2

^74 Ste said on January 4, 2005 4:50 PM:

I’ve already tried running ‘regsvr32 wuaueng.dll’

Any more ideas?

PS - Sorry about the double post further up.

^75 John Gould said on January 7, 2005 6:55 AM:

Like #36 - Barry Press said on September 26, 2004 01:57 PM: I have the same problem, which is that when I try and get updates for windows as it searches for updates it requires me to authenticate a proxy server. As I don’t have one, confirmed by proxycfg as “Direct Access” this is an impossible request, hence I get “Error number: 0x8024401B”.

Does anyone have any suggestions as to what to do? MS just point me towards my OEM (Acer) which so far I haven’t been able to contact (their phone lines seem to be continuously engaged).

^76 Gary said on January 16, 2005 12:25 AM:

Had been having trouble with not being able to get Windows Updates for ages (0x80070424). Looked all over the internet with no success….Tried Tech’s solution (No 64)and it works again!!!

Tech you’re a genius!

^77 michelle said on January 16, 2005 1:12 PM:

I have disabled System Restore, run STINGER.exe, and ran McAfee VirusScan under SAFE MODE, but still receive the same error message: “file is write protected.” This is my last hope! I’ll let you know my results!

^78 Yevgen said on January 17, 2005 9:03 PM:

As Amit Goyal (post#34) I have the [Error number: 0x80244016]. I’ve tried pretty much everything, the result is the same. I even re-installed SP1A.
I am using XP Professional.

Thanks for your help,

Yevgen

^79 David said on January 21, 2005 6:19 PM:

Hi All

I Rencently ran the windows update on the windows 2000 platform, but it appears since the update i have an issue with windows explorer. when i have a few application open, the windows explorer jumps in front of the other windows when refreshed. Does anyone now of a setting i can amend to rectify this problem.

Thanks in advance

^80 DaveM said on January 22, 2005 9:16 PM:

I am also one of the unlucky ones who get the 0x80070424 error … tried the “tech method” but all I got athe end was “service marked for deletion”. I managed to get the updates but when I restarted the machine Windows Update was gone again …

HELP …!!

Is there anything I can do apart from rebuilding my system …?

^81 neil said on January 29, 2005 3:46 AM:

Like Amit & Yevgen I also get [Error number: 0x80244016]. I’ve tried clean boot and stopping wuausrv. No go.

^82 Cem Egemen said on February 2, 2005 1:58 AM:

I am receiving ‘0x80090305’ while searching for updates. I am using Windows 98se. I tried all the ways but haven’t got a result up to now. Please let me know if there is a solution???

thnx&brgrds
Cem Egemen

^83 chard said on February 8, 2005 2:05 AM:

i’ve formatted my pc to win xp prof ed. 2002 and it ran well, then i decided to install the “service Pack 2” which i got from a friend. installation of sp2 halts and asks for a valid cd key for my win xp pro.
i really want to install the sp2 with all the good stuff with it. is it posibble without reformatting my pc again and changing my cd key?

regards

^84 Rich said on February 14, 2005 12:20 AM:

Thank you. This solution has worked for me.

^85 Galapagos said on February 18, 2005 10:40 PM:

The so called “Tech Method” (post #64) was a winner.
After removing a heap of spyware and viruses from a clients machine it would not update.
The update would not turn on in the security center or system. I new it was some thing to do with BITS and it was stopped in the services.msc.
Thanks for a great forum and KUDOS to tech.

^86 andresitu said on February 27, 2005 5:21 PM:

my windows xp wont downlod the updateso fo the service pack 2 or any other update, it says code eror : 80070003

Can anyone help me please ?????

^87 James said on February 27, 2005 10:19 PM:

Continue getting Windows Update error 0x800C0008 and have tried everything. Date and time are correct. tried all fixes in security settings and advanced setting that I’ve seen. This is the only computer in an office of 10 computers that this occurs on. I do have 2 networks cards enabled. I have tried disabling one, and still no good. This is a Windows 2000 Pro machine with Service pack 4 and Internet Explorer 6. Please Help!!!

^88 Ken said on March 1, 2005 6:02 AM:

I am having the EXACT same issue as James (post 87). I also have a Win2k machine with SP4 and IE 6. Have tried all I can find/think of, but no solution. A new MS bug?

^89 Rob said on March 1, 2005 10:55 PM:

Hi, I’m having a problem with Windows Updates not working. I am in the midst of creating ZenWorks images at my job. We have several different Dell computer types. To make things a bit easier I installed winxp OS and applications on one PC type (Optiplex GX1) and created an image of the system and then proceeded to put the same image on the next PC type (Optiplex GX110) hoping that I could avoid having to install OS and applications (a time consuming process) again. Well, the GX110 BSOD’ed after putting the GX1 image on it. So I proceeded to do a Windows XP repair. Well, the OS and applications now work great, but it seems that in going through the repair process it broke Windows Update Services. I tried a second machine type (this time a laptop) with a different image I had (from a GX280), ran a repair on the system and the exact same thing happened (Windows Update broke). Windows Update will no longer load in the browser (IE6 SP1). It freezes and hangs the browser. The only way out is to End Task on the browser. Also when attempting to use the Automatic Updates icon in Control Panel I get an exception error.
The exact error is as follows:

(Title Bar of error reads RUNDLL) An exception error occured while trying to run “shell32.dll,Control_RunDLL “C:\Windows\System32\wuaucpl.cpl”,Automatic Updates”.

So far I have tried a few things to see if I can fix this…

1. Started and stopped all Windows Update and WMI services.

2. Unregistered and re-registered all DLL’s having to do with Windows Update and WMI

3. Ran SFC /SCANNOW to check for replaced system files.

4. Deleted all files from %SYSTEMROOT%\System32\wbem\Repository and let Windows XP recreate them, as well as run the following:
winmgmt/clearadap
winmgmt/kill
winmgmt/unregserver
winmgmt/regserver
winmgmt/resyncperf

5. Rename Software Distribution folder under %SYSTEMROOT%

6. And finally Re-applied Service Pack 1a.

So, I am at the point where I need some further assistance on this. I don’t want to have to scrap this and start a new image and have to install OS and apps again, and I don’t want to deploy an image that already has a problem either. If anyone has any suggestions, I am listening. My final thing to do would be to contact Microsoft and see what they have to say.

Thanks for reading and thanks in advance for any suggestions anyone has!

RS

^90 Fernando said on March 8, 2005 9:46 PM:

Hi All

I get this error 0x8024000c or 80242FFF while trying to install SP2. I´ve tried to install it manually but it didn’t work.
Please, can anyone help me.. Email me an answer, please.
fernando@fmrp.usp.br

^91 Artimus said on March 9, 2005 10:45 AM:

i’m trying to install nVidia sound updates with windows update. i get the following error:

Installation Summary
The following updates were installed successfully:
The following updates failed to be installed successfully:
Nvidia Corporation - Sound - NVIDIA(R) nForce(TM) Audio Codec Interface
Nvidia Corporation - Sound - NVIDIA(R) nForce(TM) MCP Audio Processing Unit

Error: There is not enough disk space to install the update(s). Free additional space on your hard disk and then try again. ot sure why this error shows up? it’s not on the page but when i pasted the summary it shoes up?? i have over 80 Gigs of free space anyway…

error log shows error code 80246002

any ideas?

thanks

^92 Artimus said on March 9, 2005 10:49 AM:

when using windows update for my nVidia sound i get the following error:

The following updates failed to be installed successfully:
Nvidia Corporation - Sound - NVIDIA(R) nForce(TM) Audio Codec Interface
Nvidia Corporation - Sound - NVIDIA(R) nForce(TM) MCP Audio Processing Unit

error log show error code 80246002.

any ideas?

thanks.

^93 Frank said on March 10, 2005 12:53 PM:

I read Aussie Tom’s post from 11/21/04 and his suggestion to run “regsvr32 wuaueng.dll”. It worked!! I have been working on this WU problem all night with all sorts of fixes. It is great to get this thing fixed! He had me worried about the virus remark but I can’t find anything.

^94 Onno said on March 23, 2005 9:58 PM:

Error-code 0x80090305 Solution (hopefully!)

I had major problems with SP2. After the automatic download, Microsoft Update and my secure ‘https’ pages did not work anymore.

After removing SP2 the problem remained.
Tried everything and spoke to the MS Helpdesk for a week.

Finally we got it sorted out.
Something with the dssenh.dll file and a subsequent Coding strength of 0 bits (see IE under Help, Info).

Solution was:
* run ‘chkdsk /f /r’ in Start, Run
* find the dll file that is corrupt
* find/get the correct the dll file and delete the corrupt one
* run under Start, run ‘cmd’
* copy and paste the following command after the cursor:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 licdll.dll
regsvr32 regwizc.dll
regsvr32 licwmi.dll
* wait and restart your pc
* check in IE of Coding strength is back at 128 bits
* MS Update and rest should work correctly now

Other common solution to the 0x80090305 problem that should work according to MS Helpdesk is:
* run ‘cmd’
* copy and paste after cursor:
regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 initpki.dll
regsvr32 /s urlmon.dll
regsvr32 /s browseui.dll
regsvr32 /s shdocvw.dll
regsvr32 /s jscript.dll
regsvr32 /s vbscript.dll
regsvr32 /s actxprxy.dll
regsvr32 /s mshtml.dll
* wait for system to give “dllregister succeeded/geslaagd initpki.dll”. This can take a while.
* restart your system

The correct system date & time are also very important, as noticed by many users.

Good luck!!!

Onno

^95 James said on April 20, 2005 9:36 PM:

[Error number: 0x80070424]
Windows Update has encountered an error and cannot display the requested page.

Fixed that problem with this suggestion!

63. Aussie Tom said on November 21, 2004 12:58 PM:
Solution! (Well for me anyway…)

Try running:

regsvr32 wuaueng.dll

This will re-register the Windows Update class. I definitely had a couple of viruses which did some nasty things to my PC and I’m pretty sure one of them disabled this.

^96 Norm said on May 6, 2005 6:33 AM:

Thanks James!

That fixed my problem too!

63. Aussie Tom said on November 21, 2004 12:58 PM:
Solution! (Well for me anyway…)

Try running:

regsvr32 wuaueng.dll

This will re-register the Windows Update class. I definitely had a couple of viruses which did some nasty things to my PC and I’m pretty sure one of them disabled this.

^97 Andy said on May 13, 2005 2:50 AM:

tech said on November 23, 2004 01:49 PM:

usually will fix windows update issues sp1 and sp2

All I can say is ‘Yes it did!’ and thank you so much! All the Microsoft suggestions were based on error numbers, but update was just not working at all. Now it is and it’s all thanks to tech. Wish I’d found this thread earlier as I’d tried so many things and nothing worked.

^98 Sean said on May 20, 2005 1:13 AM:

James #95 worked for me.
Thanks James

James said on April 20, 2005 09:36 PM:
[Error number: 0x80070424]
Windows Update has encountered an error and cannot display the requested page.

Fixed that problem with this suggestion!

63. Aussie Tom said on November 21, 2004 12:58 PM:
Solution! (Well for me anyway…)

Try running:

regsvr32 wuaueng.dll

This will re-register the Windows Update class. I definitely had a couple of viruses which did some nasty things to my PC and I’m pretty sure one of them disabled this

^99 Niall said on May 27, 2005 7:11 AM:

Hey Guys

Ive been getting the error 0x8024000c / 80242FFF when ive been trying to install microsoft service pack 2 from the microsoft website.(it hasn’t worked on microsoft update for a few months now.
if any of you guys can help, it would be really good! thanks
my e mail is thepoolrock@aol.com

^100 Kevin J. Wangler said on May 31, 2005 10:15 PM:

Onno,

Your suggestion worked for me. It turned out that dssenh.dll was missing. I copied it to the Windows system32 folder, registered the dll, rebooted, and Windows Update works great. The encryption in Internet Explorer went from 0-bit to 128-bit, as it should be.

^101 Kyn said on June 9, 2005 4:18 AM:

Hello, hope you can help. I have a laptop with xp pro and have iis set up on it, to do some web development. When I go to Windows Updates, to download SP2, I receive a prompt for a User Name and Password. I enter my username and password for my laptop, which is what is seems to want. I then receive the following error:

The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.

————————————————————————————————————————

Please try the following:

Click the Refresh button, or try again later.

Open the windowsupdate.microsoft.com home page, and then look for links to the information you want.
HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

————————————————————————————————————————

Technical Information (for support personnel)

Error Type:
Microsoft VBScript runtime (0x800A01CE)
The remote server machine does not exist or is unavailable: ‘GetObject’
/localstart.asp, line 40


Browser Type:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)

Page:
GET /localstart.asp

Time:
Wednesday, June 08, 2005, 2:15:23 PM


More information:
Microsoft Support

I’m not sure if I’ve done soemthing to the security settings for ASP.NET or what. Got any ideas on how to fix?

Thanks!

^102 Propje said on June 9, 2005 8:02 PM:

Hi,

When I go to http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us and then click on “View installation history”, the installed hotfixes are shown.

I wonder where this information is stored. Using File Monitor, I learn that wuauclt.exe is trying to read file C:\Program Files\WindowsUpdate\v4\iuhist.xml

However, this file does not exist. So, where is it stored?

Thanks for your suggestions!!!!!!


^103 Mayhem said on June 9, 2005 10:59 PM:

Why not just see your Control Panel — Add/Remove Programs? The hotfixes are listed there.

^104 Greg Davis said on June 14, 2005 1:28 PM:

Kept getting error 80072ee2. I run ICS and none of the clients could update, got the same error. Tried everything the internet had to offer. Indications were that something was wrong with my home network because there was another https page that wouldn’t load. After about 20 hours of trying everything on 2 computers that kept failing, I uninstalled the ethernet connection which goes from the ICS host to the home network, rebooted and let XP home reinstall the device. Voila, no more problems. Very elusive and time consuming!!!

^105 Stewart McKane said on June 15, 2005 9:48 AM:

For error 80070003 the following worked for me, with many thanks to flarepath.com! BTW - Wouldn’t it be nice if MS said what their error codes meant Smilie

Stewart

Error Code 80070003 when instaling update

Windows XP (Service Pack 2)


Patch/KB/Q Number
KB873339

Description

Installing this update from Windows Update web site. Download is successful, but installation fails with an error code of 80070003.


Steps to Reproduce

Install update from http:\windowsupdates.microsoft.com

Additional Information

Resolution was to rename the temporary directory:

1. Click Start, click Run, and type in “cmd” (without quotations) and press Enter. Please run the following command in the opened window to start the Automatic Updates service. Type in “net stop WuAuServ” (without quotations) and press Enter.

Note: Please ensure the Automatic Updates service is stopped before we try to rename the folder.

2. Click Start, click Run, and type in “%windir%” (without quotations) and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to SDold.

4. Click Start, click Run, and type in “cmd” (without quotations) and press Enter. Please run the command “net start WuAuServ” in the opened window to restart the service Automatic Updates

^106 TWB said on July 7, 2005 5:55 AM:

Thanks Stewart. Fixed my 80070003 error. Agreed MS should be a little more eloborate with their error descriptions!

^107 Phil said on August 30, 2005 1:45 AM:

Help please with what I believe is a different variant. of the WU problem.

Following a LiveUpdate of Symantec Internet Security, my PC required a reboot. I am running XP SP2 and now get an error message of 0x8007007e on Reboot which then freezes the whole PC. The only way into the PC is to reboot to the command prompt
without networking. Looking at WIndowsUpdate.log then shows an error message of 0x8024000C with a comment about AutoUpdate at Shutdown failed.

Since the pc is now non-functional, I have tried (I believe) all suggestions above and a lot of others on Google/M$ etc. although I am severaly hampered because I can’t do a proper reboot… I am trying to get way from a complete system rebuild. Help *really* appreicated… TIA!

^108 adeeb said on November 26, 2005 8:07 PM:

hwn i pressing Alt+Tab key my system halting.it is with operating system windows xp with servive pack 2.can anyone suggest what is the problem & how can solve it.

^109 Jerrell said on December 8, 2005 3:09 AM:

I have a computer with windows 98 and for some reson it would not start i had to bypass start up files to get it to run skipped autobat.exec and ran it safe mode but i has told to restore all those files with a windows 98 second edition disk since it has the original start programs for wins 98 on it so i did and it still wont start right i tired the same way skipping start progames but it would say missing system.INI and then shut it self off and when i start in safe mode it sayes something wrong with start in safe mode i say close and safe mode does not load please help I kown there is a way to fix the start programes without fully starting the computer please help please!!!!!!!!!!

^